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I am a good team player and can deal with customer issues in a polite and calm manner. I have experience of serving customer and feel sure that I would be successful in helping to provide a high quality and comfortable service experience. I have work into hospitality industry for 7 years including more than 1 year as an Acting Supervisor in Bell Desk. With this, I am able to learn new tasks quickly.
Fairmont Riyadh - Riyadh, Saudi ArabiaRooms divisionNovember 2017 - Now · 1 year and 2 months
To consistently provide thoughtful, caring and sincere service. To identify and anticipate Guests’ needs and ensure personalized service is provided To provide Food and Beverage Services as required To assist with any plans or arrangements the guest intends to make during their stay To ensure that all requests from Guests are made possible and are followed up on To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems Ensure repeat guests are met and greeted on a daily basis and profiles are updated Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests Respect guest privacy and do not discuss guests’ private information with colleagues Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same Provide third service to guests by ensuring rooms are tidied up after guests leave rooms Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met Demonstrate discretion and courtesy when entering into the private space of guests To assist guests regarding hotel facilities in an informative and helpful way To follow department policies, procedures and service standards To follow all safety policies Other duties as assigned.
Alreem Hotel - Al Jubail, Saudi ArabiaFront Office receptionFebruary 2016 - March 2017 · 1 year and 2 months
Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities. Coordinate prompt and efficient handling of baggage on arrival, during stay and upon departure. Excellent Customer Service. Greets every guest approaching the bell desk, and acknowledges waiting guests if they are engaged at that time. Perform additional duties as assigned by the management.
Acting Bell Shift Leader
Palau Royal Resort, Nikko Hotels Intl. - Koror, PalauFront Office conciergeJuly 2011 - July 2015 · 4 years and 1 month
Coordinate all Guest Service operations by communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards.Coordinate prompt and efficient handling of baggage on arrival, during stay and upon departure. Handling group luggage and storing guest luggage with appropriate procedure. Make sure that all hotel service vehicle are in good condition and maintenanceMake sure that all bell men assigned perform their duties and responsibilities according to the company's standard to give our guest a two thumbs up services. Excellent Customer Service. Greets every guest approaching the bell desk, and acknowledges waiting guests if they are engaged at that time. Utilizes knowledge of hotel facilities and local merchants and attractions. Ensures incoming messages and mails are delivered to guest rooms within 15 minutes upon receiving. Ensures that luggage will be delivered to arriving guest rooms within 15 minutes, and will advise the guest if there is a delay.
Subic Grand Seas Resort - Olongapo, PhilippinesFront Office conciergeMay 2010 - January 2011 · 9 months
Picking up luggage.Assisting the front desk during busy periods and answering guest questions. Maintain professional image while on duty with well grooming hygiene and prescribed uniform. Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue.
COMTEQ Computer and Business College - Olongapo, PhilippinesOctober 2004 - January 2005
Olongapo City National High School - Olongapo, PhilippinesJune 2000 - March 2004
FilipinoNative or fluent100%
- COMPUTER LITERATE
- Proficient in Opera Expre