Brian Kristensen

Brian Kristensen

Operations Management Trainee at Hilton Vilamoura As Cascatas Golf Resort & Spa
Lives in Vilamoura, Quarteira, Portugal
over 6 months ago

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Experience

  • Operations Management Trainee

    Hilton Vilamoura As Cascatas Golf Resort & Spa - Vilamoura, Quarteira, Portugal

    Management Trainee
    January 2012 - July 2012

  • Hotel Operations Management Trainee

    Hilton Vilamoura - Europe

    Other
    January 2012 - July 2012

    Hilton Vilamoura as Cascatas Golf Resort is a 5 star hotel in Algarve. The resort is located in Vilamoura and consists of 183 guest rooms and 65 apartments. The resort offers 6 food & beverage outlets as well as conference and meeting facilities with a capacity of 470 guests. Main Responsibilities: Assist the service delivery of all operational departments in order to meet and exceed guest expectations. (Food & Beverage, Front Office, Housekeeping, Conference Center, Kitchen & Stewarding) Comply and exceed hotel and company Service Standards. Worked in conjunction with the Director of Operations to create and develop projects to improve key property issues. Played part in the implementation of a new housekeeping system for increased productivity called PDQ. The system is a complete program designed to achieve record efficiency from a Hotel Housekeeping Department while improving the Guest Service Experience.

  • Food and Beverage Cross Training

    Grace Bay Club - Caicos Islands, Turks and Caicos Islands

    F&B service
    July 2010 - January 2011

  • Cross-Training Internship

    Grace Bay Club - Europe

    Other
    July 2010 - January 2011

    Grace Bay Club is a 5 star luxury resort in Providenciales, Turks and Caicos. The resort is divided into 3 categories being the Hotel, the Villas and the Estate in total offering 82 guest rooms. The resort offers 8 food & beverage outlets as well as event hosting facilities. Cross-Training through the various operational departments of the Hotel such as: Front Office, Room Service, Pool & Beach Service and the Bar Key Responsibilities: Carryout all necessary operations when guests arrive and depart (check-in/ check-out) Respond to a wide range of guest requests and promote hotel facilities Supervise Food & Beverage Outlet operations Ensure compliance of brand standards Manage guest queries in a timely and efficient manner Assisted other departments wherever necessary and maintained good working relationships

Education

Languages

  • English
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • French
    Notions
    20%

Other

  • Other skills

    Other skills

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