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Highly experienced and self-motivated Concierge with over 7 years of work experience in the Hotels and Hospitality sector in UAE and Uganda markets. Equipped with exceptional work ethic and a proven record of accomplishment in customer service.
Well-versed in managing a wide array of front desk and kitchen management tasks and duties. Demonstrates highest level of professionalism and etiquette in customer and staff interactions, and able to perform well independently and in teams.
7 years and 7 months
Hotel & Apartment Concierge
Fairmont Dubai - Dubai, United Arab EmiratesFront Office conciergeMay 2014 - Now · 5 years and 8 months
Serving as the primary point of contact for customers, visitors and guests in the hotel’s premises; handling guests’ arrival and departure arrangements; managing incoming correspondence of guests staying in the hotel Addressing hotel guests and visitors concerns and queries in accordance with the Fairmont Group of Hotels customer service policies and standards Facilitating a wide array of in-house services such as housekeeping, transportation arrangements, restaurant reservations, and fulfilling any other additional requests from customers Handling timely delivery of messages, mail and packages left for guests and hotel facilities Staying well-informed about the hotel’s latest upgrades, modifications, promotions, special offers, discounts and events, and providing accurate information about the same to guests and visitors Ensuring that Fairmont Hotel’s standards and corporate image is reflected through performance, service orientation, and appearance while making sure that property regulations are consistently adhered to by hotel staff, visitors and hotel guests Fulfilling daily reporting duties by providing time-stamped shift reports consistently of a detailed overview of the activities performed and accomplished during shifts, and also maintaining an inventory log in the hotel’s centralized database
Fairmont Dubai - Dubai, United Arab EmiratesF&B kitchenApril 2014 - April 2015 · 1 year and 1 month
Excelled in providing top-notch professional services in the kitchen; collaborated with the kitchen staff – cooks and waiters – to ensure diners are at ease and the dining experience is exceptional Used kitchen tools and equipment appropriately to perform the assigned tasks effectively; handled dishwashing tasks, and made sure that the dishwashing equipment was safe and in order as per the health and safety procedures of the hotel Ensured that kitchen premises are well-organized, hygiene, sanitation and cleanliness standards are adhered to at all times Carefully stored and managed kitchen materials and kept a safe stock inventory to fulfil any future requirements and deliveries; inspected kitchen utilities regularly Provided assistance in food preparation activities in the kitchen; offered help in organization of food venues – buffets, barbecues etc. – for special events in the hotel premises Oversaw that the work environment was clean and safe; ensured that kitchen personnel performed their tasks and duties in a desired manner
Triangle Hote - Kampala, UgandaGuest RelationsMarch 2012 - November 2013 · 1 year and 9 months
Greeted newly-arrived guests and handled luggage retrieval and delivery tasks; escorted guests to their rooms, and explained them about the room features and facilities Performed tasks of correspondence delivery – facsimiles, messages etc – and undertook various other guests’ requests so as to ensure guests’ comfort and satisfaction Transported departing guests’ luggage and other belongings from room to hotel lobby after having carried out luggage verification procedures Exercised full awareness about hotel activities and functions in order to be able to facilitate friendly customer service; addressed guests’ queries and concerns about room service and hotel facilities Completed any other tasks assigned
Makerere University - Kampala, UgandaFebruary 2010 - October 2013
Business Administration Coursework in Sales and Marketing Management • Coursework in Business Administration and Management
Native or fluent
Native or fluent
Date of birth
February 15th 1992
- correspondence oversight
- Front desk communication
- Great customer service
- Guest relationship
- Health and safety
- Hotel Premises Supervision
- kitchen inventory
- Kitchen Management
- Kitchen Operation
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