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m a dynamic and resourceful individual that offers solid and evidential customer service. I have
progressive background in effective communications, computer literacy (Outlook, Excel, Word, Access and Powerpoint) , customer centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. I employ cross cultural sensitivity andawareness to liaise with clients and develop lasting, positive relationships with key stakeholders/clients.
Exceptional Interpersonal and leadership skills with the ability to build a positive and productive team.Organizational communication, transport Co-ordination, waste management, office administration and
sales. Average typing speed of 60 wpm and fluent in English and Afrikaans.
General waste supervisor
Buhlewaste - Roodekop, Germiston, South AfricaLogisticsJanuary 2017 - Now · 2 years and 1 month
Managing a team of 3 drivers and 3 assistance Capturing all skip bin requests and making sure it is delivered and collected on time. Setting up a daily route schedule for the drivers, liaison which client is serviced on which date and at a time more convenient for the client.Solving all sorts of queries to make sure customers are satisfied at all times. Compiling a report of all the work, from clients received, clients serviced, clients rescheduled, clients in que and non collected skip bins. Compiling a file for the individuals in the team, compiling the teams overtime spreadsheet for the finance department and also compiling an asset tracking report for all the skip bins.
Customer Service Consultant
Buhlewaste management - Johannesburg, South AfricaLogisticsJanuary 2017 - Now · 2 years and 1 month
Liaise deliveries from the warehouse to the clients, monitoring and reporting unattended customer’s request.Effective communication with logistics department (for deliveries) , finance department (for payments) and sales & marketing department (for new client).Updating clients regarding outstanding orders and collections future date.Confirming received orders from clients and liaising with the Warehouse supervisor for on time deliveries. Document management between the client and Logistics. Investigating complaints and queries and give the client and management feedback on a productive way forward
Buhlewaste management - Johannesburg, South AfricaFront Office receptionJuly 2016 - January 2017 · 7 months
Meeting and greeting potential clients. Receiving and forwarding screened calls to relevant departments. Booking meetings, making sure the boardroom is clean and ready for a meeting.Managing the general manager's diary, also in HR filing and assisting the Managing Directors’ filing. Taking minutes during meetings, arranging refreshment and forwarding of emails. Because of the dedication and hard work, I got promoted to being a Client liaison officer.
BP Grobler Motors - Johannesburg, South AfricaPurchasingFebruary 2014 - January 2016 · 1 year and 12 months
Ordering and receiving of stock for the shop and Petrol and Diesel for the pumps. Balancing of both Petrol and Diesel Liters and managing both pump attendants and cashiers. Making sure that customer service is met 100% at all times. Garage closed on January 2016
Call Centre Agent
Nudebt management - Johannesburg, South AfricaConsultingJuly 2013 - January 2014 · 7 months
Collecting debts for companies such as SABC TV license, ADT security, Water and Electricity Accounts for the Municipality,Unpaid University fees and unpaid Bank loans. Meeting monthly targets of a R120 000 and resolving any debtors queries of fraud, double debit orders and updating debtors personal information.
BP Grobler Motors - Johannesburg, South AfricaPurchasingApril 2011 - June 2013 · 2 years and 3 months
Greeting and meeting the customers entering into the shop, handling all cash transactions and receive payment by cash, account, debit and credit card.Checking daily cash accounts.Guiding and solving customer queries Providing training and assistance to new joined cashier.
EL CONDOR Spur - Johannesburg, South AfricaF&B otherMarch 2009 - April 2011 · 2 years and 3 months
Serving customers with food and beverages as per order,while making sure I'm polite and welcoming. Customer service is essential at all times.
Sales accelerator certification
Think sales - Midrand, South AfricaJanuary 2018 - January 2018
The obtained certificate is for sales a acceleratorion, how to guarantee a sale closure, how to stay motivated after rejection and the different needs from the different consumers
Handling and disposing of waste
LGSETA - Midrand, South AfricaFebruary 2016 - February 2017
NQF Level 1-Unit Standard ID:119303 Credits:12
High school certificate
Azalea combined school - Standerton, South AfricaJanuary 2000 - December 2008
I completed my high school in 2008, I then went to college and studied civil engineering, but dropped out due to financial problems.
EnglishNative or fluent100%
- Call centre operator
- Cashiering skills
- Communication skill
- Customer driven
- Customer servie
- Debt collector
- Excellent Attention to detail
- Food & Beverages
- Hospitality trends
- Leadership skills
- Leadership skils
- Negotiations Skills
- Reception Duties
- Sales driven
- Service mind
- Team Oriented
- Up selling Techniques
Buhlewaste management has a sanitary project to fight against girls not going to school due to shortages of sanitary. We visited high schools, primary schools to hand out sanitary to young woman and collected that waste for disposal. Installed she bins in the school female bathrooms and made sure the waste is collected once full.