Bárbara Natalia Sherrard

Bárbara Natalia Sherrard

Recepcionista at Holidain inn Express Alcorcon
Lives in Madrid, Spain

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About me

Con más de 10 años de experiencia; perseverante, organizada y dinámica; con capacidad de priorizar y dar un servicio de calidad. Tengo facilidad para el trato con clientes y una actitud positiva. Soy una amante de los idiomas y de conocer diferentes culturas. Soy una persona muy responsable, proactiva; Poseo conocimientos informáticos y capacidad de gestionar múltiples tareas a la vez. Soy una persona flexible y dispuesta a aprender y mejorar.
EN.
I am a self-motivated person, with an outgoing personality. I have customer service and sales experience, and some experience in human resources, accounts and groups sales. I have exceptional organizational and multitasking skills. I´m serious with my work, very responsible, with integrity and work ethic. I´m proactive, enthusiast and autonomous.

Experience

15 years and 6 months

  • Recepcionista

    Holidain inn Express Alcorcon - Alcorcón, Spain

    Reception
    May 2022 - September 2022 · 5 months

    Atención al cliente y gestión del Bar. Pms Ópera y Merlín. Tareas de Revenue manager y back office.

  • Agente de reservas

    Welcome Madrid Experience S.L. - Madrid, Spain

    Reservations
    February 2022 - March 2022 · 2 months

    Cotización de habitaciones para alquiler de media estancia. Gestion de anuncios. Control de PMS, y webs de venta. Publicación de anuncios en Idealista

  • Recepcionista de Hotel

    Miravista Hoteles S.L - Madrid, Spain

    Reception
    March 2010 - February 2022 · 12 years

    Descripción del puesto: Check in, check out, reservas, atención de clientes, conserjería, tareas administrativas varias. Solución de problemas, gestión de camareras de pisos; Gestión del Channel manager, de PMS, y OTAS. Gestión de compras para housekeeping y recepción. EN. I receive the check ins and manage the check outs of guests. Receive and answer the bookings from GDS and web pages, telephone and email. Guest service tasks, concierge tasks and other clerk functions. I organize office and housekeeping purchases. In my job I usually deal with complains and problems. I have to manage guests’ services activities like restaurant bookings, excursions and organize shuttle services. Other very important task is to manage the channel manager, with the GDS and all the prices and availabilities from Hotel, depending on the RevPAR and TrevPAR. At last, but steal important, I control and follow the credits from companies and clients.

  • Recepcionista de Hostal

    Hostal Astoria - Eviro. S.L.-Madrid, España Bárbara Natalia Sherrard - Madrid, Spain

    Reception
    November 2009 - January 2010 · 3 months

    Descripción del puesto: Check in, check out, reservas, atención de clientes, conserjería, tareas administrativas varias. Solución de problemas, gestión de camareras de pisos; Gestión del Channel manager, de PMS, y OTAS.

  • Recepcionista Albergue

    La Posada de Huertas - Madrid, España - Madrid, Spain

    Reception
    October 2009 - November 2009 · 2 months

    Descripción del puesto: Check in, check out, reservas, atención de clientes, conserjería, tareas administrativas varias. Solución de problemas, gestión de toallas y sabanas. Gestión del Channel manager y de las webs de disponibilidad y precios.

  • Recepcionista de Hotel

    Hotel Ateneo-Miravista Hoteles S.L. - Madrid, España - Madrid, Spain

    Reception
    March 2009 - October 2009 · 9 months

    Descripción del puesto: Check in, Check out, reservas, atención de clientes, conserjería, tareas administrativas varias. Gestión de compras, solución de problemas, gestión de camareras de pisos. Gestión del Channel manager y de las webs de disponibilidad y precios. Compra de insumos, control de cobros y créditos.

  • Dependienta

    Tienda Casa Alvarinho, Barrio Salamanca, Madrid, España - Madrid, Spain

    Retail
    October 2007 - September 2008 · 1 year

  • Housekeeper, lavandería y lencería

    Hotel Hesperia Lanzarote - Puerto Calero, Spain

    Housekeeping
    July 2007 - September 2007 · 3 months

  • Practicas de Asistente de Comercial y eventos

    Hotel Hesperia Lanzarote - Puerto Calero, Spain

    Event
    January 2007 - July 2007 · 7 months

    Tareas de comercial, cotizaciones y seguimiento de cotizaciones. Atención via telemática de clientes de grupos. Seguimiento y solucion de imprevistos en grupos confirmados y orgaización de eventos. Participacion en los eventos para solucionar imprevistos. Viajes con la comercial a empresas locales. Revisión del presupuesto mensual del departamento. Sales assistant in Events and group sales. Organization of large events such as Apple conventions. Wedding organization. Reception and quotation of events and groups. Tracking of quotes. SAP management for commercial. Commertial assistance in business trips to some of the Lanzarote wine companies. Review of monthly statistics.

  • asistente comercial y de eventos

    HOTEL HESPERIA LANZAROTE - Canary Islands, Spain

    Sales
    January 2007 - June 2007 · 6 months

  • Practica profesional en ALIMENTACIÓN Y BEBIDAS

    VIVA WYNDHAM AZTECA - Playa del Carmen, Mexico

    F&B service
    December 2003 - March 2004 · 4 months

Education

  • Health in Complex Humanitarian Emergencies

    Emory University - Coursera - Madrid, Spain

    August 2018 - December 2018

  • Técnico profesional en gestión de agencias de viajes y Amadeus

    Euroinnova Formación INT BUSINESS SCHOOL - Madrid, Spain

    August 2016 - January 2017

  • Grado en Turismo

    UNED - Universidad Nacional de Educacion a Distancia - Madrid, Spain

    September 2011 - September 2012

  • Metodología organizativa de los recursos humanos.

    IDEP Formación - Rosario, Argentina

    April 2006 - December 2006

  • Curso de Organización de Eventos

    ISHYR - Rosario, Argentina

    June 2005 - June 2005

  • 1º curso de "Cristal" de Higiene y Seguridad

    Playa del Carmen, Quintana Roo, México

    February 2004 - February 2004

  • Técnico Superior en Administración de Hoteles

    Instituto Superior de Hotelería y Restauración - Rosario, Argentina

    March 2002 - December 2004

  • Licenciatura en Administración de hoteles

    Univ. CEL. Argentina - Rosario, Argentina

    March 2002 - December 2005

Languages

7 languages

  • English

    Native or fluent

  • Spanish

    Native or fluent

  • French

    Professional working

  • Portuguese

    Limited working

  • Italian

    Limited working

  • Arabic

    Notions

  • German

    Notions

Personal information

Nationalities

  • Italian

  • Argentinian

Skills

7 skills

  • Atencion al cliente
  • Autonomia
  • Comercial
  • Gestion des conflits
  • Gestion des stocks
  • Organizada
  • Trabajo en equipo

Additional Information

2 informations shared

Connections
Arturo Pérez García
General Manager at Hotel Victoria 4
Following
Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
GRUPO PUNTO MX S.L HOSPES HOTELS
HOSPES HOTELS
Madrid, Spain
Other members
View more
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