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Sales and Reservations Specialist
IHG - InterContinental Hotels Group - Lisbon, PortugalReservationsNovember 2012 - Now · 6 years and 3 months
Convert calls into bookings, using sales strategies to close sales. Listen proactively, communicate effectively. Guests enrollment into the rewards club, keep a track of all reservations and cardex on a regular basis. Evaluate revenue performance and maintain a healthy flow of conversions and ADR as per the daily and monthly goals.
Groups and Events Coordinator
Epic Sana Algarve - Albufeira, PortugalEventsMarch 2018 - September 2018 · 8 months
Elaboration of the events calendar for the season. Supervision of the F&B/Banqueting teams and operational management. Market research, proposal of new products and development of the Events offer.
Corporate Sales Coordinator
Hyatt Regency Dubai and Galleria - Dubai, United Arab EmiratesSales & MarketingMarch 2017 - February 2018 · 12 months
Qualify, acquire and follow-up of new corporate accounts. Increase and improvement of the room nights. Realize, and over achieve, monthly targets Conducting daily sales activities - site Inspections, appointments, sales calls, entertainments, special events for key clients
Pine Cliffs, A Luxury Collection Resort by Marriott International - Albufeira, PortugalSales & MarketingMay 2016 - October 2016 · 6 months
MBA, International Hospitality Management
Vatel International Business School, Paris - Paris, FranceJune 2013 - June 2016
Institut Universitaire et Technologique, Business Management - Paris, FranceSeptember 2011 - May 2013
PortugueseNative or fluent100%
FrenchNative or fluent100%