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Making Guests feel at home!
Faire en sorte que le Client se sente comme à la maison !
Hotel Royal Manotel - Geneva, SwitzerlandManagementMarch 2008 - Now · 11 years and 4 months
Managing the full daily operations of the Hotel Royal to make every Guest feel at home. Organizing, planning, controlling, and directing together with the Management Team the existing resources in order to achieve Guest Satisfaction, GOP objectives and Team Member developement. Teaming up with the F&B department to achieve the 16/20 at Gault & Millau Guide for Restaurant L'Aparté. Hosting special events with international relevance for up to 500 participants.
Deputy General Manager
Hôtel La Renardière - Villars-sur-Ollon, Ollon, SwitzerlandManagementJuly 2005 - April 2008 · 2 years and 10 months
Leading the team together with the General Manager in order to reach the goals established by the owning company. Creating and developing the Events department from scratch. Actively participating in the F&B project that ended up earning 14 / 20 at Gault & Millau. Organizing and managing the daily Human Resources department of the Hotel.
Business Development Manager
Hotel Alpha Palmiers - Lausanne, SwitzerlandSales & MarketingJuly 2002 - May 2005 · 2 years and 11 months
Creation of the Congress Center with 20 function rooms including an auditorium for up to 800 participants. Deployment of the Standard Operating Procedures for the Openning of the Hotel and its daily events. Exceeded the budget two years in a row by getting a high ratio of returning Guests. Commissioned by the owners to audit all the construction expenses.
Hotel Castan - Besançon, FranceManagementJanuary 2001 - July 2002 · 1 year and 7 months
Managing the Rooms Division on its complete daily operations. Responsible for the accounting tasks and internal audits. In charge of developing proceedures and training the team to implement them. Responsible for administrative human resources tasks.
Hotel Agora - Lausanne, SwitzerlandManagementApril 1998 - April 2001 · 3 years and 1 month
Managing the Front Office and Food & Beverage operations. Responsible for the Events held at the venue. In charge of handling the daily accounting operations.
Hotel de l'Elysée - Paris, FranceFront Office receptionApril 1994 - April 1998 · 4 years and 1 month
Taking reservations and welcoming the Guests upon check-in. Answering to all of the Guests' requests and organizing their charges to make sure they had seamless check-outs. Following-up on VIP customers. Manager on Duty during weekends.
Chateau de Nantilly - Nantilly, FranceFront Office receptionApril 1993 - August 1994 · 1 year and 5 months
Openning of the hotel Making reservations, hosting Guests, and performing accounting tasks. Preparing proposals to host events, accompanying the customer through the event.
Hotel Epsom Manotel - Geneva, SwitzerlandFront Office receptionApril 1992 - August 1993 · 1 year and 5 months
Handling reservations, performing check-ins and check-outs. Billing customers, following-up payments updating the Accounts Receivable database. Replacing the Cost Controller during her holidays.
Bull Hotel - Gerrards Cross, United KingdomHousekeepingSeptember 1991 - March 1992 · 7 months
Internship at the Housekeeping department. Server at the Banqueting department. Receptionist.
Hotel Majestic - Cannes, FranceHousekeepingJune 1991 - August 1991 · 3 months
Internship at the Housekeeping department.
CAP employé d'hôtel Grande Hôtellerie
Cours Hôtelier de Besançon - Besançon, FranceSeptember 1990 - May 1991
Baccalauréat B Economie
Lycee Louis Pergaud - Besançon, FranceSeptember 1986 - August 1990
Native or fluent
- Financial accounting
- HR Management
- Special events