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5 years and 8 months
Blomma Events - Rabat, MoroccoAdministration & GeneralOctober 2016 - Now · 3 years and 3 months
My role as an Event Planner is to ensure a personalised service from start to finish according to requirements, target audience and objectives. I deliver events on time, within budget, that meet and exceed expectations.I come up with suggestions to enhance the event’s success and ensure adherence. I provide strong sources and negotiate with vendors and suppliers. I motivate, guide, supervise and support my team and I lead promotional activities for the event and supervise all staff (event coordinators, caterers etc.) I plan ahead all aspects before the day of the event and ensure event is completed smoothly. I step up to resolve any problems that might occur and analyze the event’s success and prepare reports. My company focuses on providing modern, elegant, prestige and personalised services. Events accomplished: - Engagement party of 200 pax with an international band from Venezuela, Italian chef and high end decoration. - Baby showers (mainly 50-100) with personalised themes depending on client’s desire. - Birthday parties (sit down dinners, buffets 100-500) - Holiday dinners (buffets mostly 100-200) - High school graduation ceremonies & cocktails of 500-1000 pax. - Business lunches (mostly with embassies & schools 50-200 pax)
Babettes Kafferi & Bageri - Linköping, SwedenBakery/PastrySeptember 2018 - November 2018 · 3 months
As the founder of Blomma Events, I wanted to broaden my skills and expand my events company by joining a bakery & pastry establishment to help me grow as an individual. Parallel to my on going business, I am learning to bake in one of Sweden's best bakery facilities. Babettes Kafferi & Bageri is helping me build new innovative recipes to use in Morocco and bring out a European touch to the Moroccan market.
Guest Relation Manager
Mogador Hotels - Casablanca, MoroccoGuest RelationsNovember 2015 - July 2016 · 9 months
Guest Relation Manager for the pre opening of a 5 star hotel called Le Grand Mogador Casablanca with 420 rooms & 82 suites. A known local brand featuring 12 hotels all around Morocco. My role as GR manager was to provide upscale guest service experiences for clients throughout their stay and ensure that the clients were properly greeted upon their arrival. I monitored daily bookings and ensured assigned rooms were prepared prior to check-in along with the coordination of luggage collection and storage. I overseed check-in and check-out procedures, including reservations and financial transactions. I actively listened to and resolved complaints and ensured special guests, like disabled people, elderly, children and VIPs, receive personalised services. Also, I coordinated and managed communication between guests and staff and followed up to ensure we resolved customer concerns. I promoted all hotel amenities, conveniences and programs offered. Additionally, I examined daily duties, assigned tasks and analyzed customer feedback from hotel guestbook and online reviews and suggested ways to improve ratings.
Junior project manager
Neospot organization - Rabat, MoroccoEventsSeptember 2014 - September 2015 · 1 year and 1 month
My role as Junior Project Manager was to assist the Senior Project Mangers. I coordinated agendas, invitations and event collateral, source gifts, manage RSVPs and facilitated food and beverage arrangements for internal and external events. I provided on-site support at events and kept event files up to date to fully brief team members on and off site. Additionally, I worked on budgets agreed by the client and notified my superiors if there were any changes to the costs. I researched new suppliers, contacts and venues and kept our data base up to date. I prepared presentations for my clients and assisted the Senior Project Mangers with any office work. Past events: - International Team Building event with Cargill at La Mamounia Hotel, Marrakech Morocco (600 pax) Managing the logistics of all invited guests and assisting the senior managers. - New Show Room of Ferrari, Casablanca Morocco ( 1200 pax) Managing logistics of live band & all entertainment activities - Pure Life Experience in Sofitel, Marrakech Morocco (1500) Managing the dance crews logistics & show layout planning - Re-Opening of the Palmeraie Golf Palace Hotel, Marrakech (2000pax) Managing the logistics of the artists & staging & sound system - Cornell University Excursion, Around Morocco for 2 weeks (60 students) Managing the entire event from all financial aspects, suppliers, budgeting, presentations, logistics, accommodation, booking activities etc... - New launch of the Mini Cooper Hatch Casablanca Morocco (1000pax) Managing the hostesses, decoration, sound system, contacting suppliers, F&B etc...
Hotel President Wilson, Geneva - Geneva, SwitzerlandManagement TraineeDecember 2010 - June 2011 · 7 months
The President Wilson Geneva Switzerland is a 5* Luxury Collection Hotel with a combination of 204 rooms and 22 luxury suites. A Management Training program of 6 months. I was assigned to work for three months in the F&B department as a waitress/assistance in the Lebanese restaurant L'Arabesque. In these three months I served, cleaned and assisted the maître d'hôtel. I then shifted to the Room Service department for my last three month where I mostly worked with royal families from the Middle East and mini bar.
Bachelor in Hospitality & Events Management
Glion Institute of Higher Education - Glion-sur-Montreux, SwitzerlandAugust 2010 - May 2013
High school diploma
Rabat American School - Rabat, MoroccoAugust 1997 - June 2010
Native or fluent
Native or fluent
Date of birth
August 11th 1991
- Big events
- Check in & check out
- Event Management
- French language
- Front Office
- Gestion budgétaire
- Great customer service
- Guest relation
- Native english
- Organizing events
- Risk Assessment
- Special events
- Strong hospitality
- Use opera