Camila Barrera Lli

Camila Barrera Lli

Front Desk Receptionist at Four Seasons Hotel Hampshire
Lives in England, United Kingdom

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About me

Well-organized, versatile, self-motivated, responsible, professional, dedicated,
outgoing and dynamic person. Good at problem-solving, team motivation skills
and verbal, not-verbal communication. Proven adaptability and capacity to learn
quickly under high-pressure and fast paced environments. Computer skills: Opera
and Micros System. Fluent spoken and written Spanish, English and Italian.

Experience

8 years and 2 months

  • Front Desk Receptionist

    Four Seasons Hotel Hampshire - England, United Kingdom

    Front Office reception
    November 2018 - Now · 1 year and 2 months

    Receiving guests and providing them excellent customer service. • Solving daily problemsingroups andindividually, solving simple and complex complains and requests from the guests. • Bringing the best and most personal experience for every single guest. • Helping the guests with the greatest opportunities to visit the city and the country. • Check-in, Check-out, Walk-ins, individual and groups reservations Billing, Routing, City Ledgers, Rebates, Discounts, E-mails requests, knowledge about the company assets, arrival check.

  • Front Office Receptionist

    Blanco Hotel - Palma, Spain

    Front Office reception
    May 2018 - October 2018 · 6 months

    Receiving guests and providing them excellent customer service. • Solving daily problems, simple and complex complains and requests from the guests. • Bringing thebestandmostpersonalexperience forevery single guest. • Helping the guests with the greatest opportunities to visit the island • Check-in, Check-out, Walk-ins, individual reservations, Billing, Room Allocation, E-mails requests, knowledge about the company assets, arrival check. • promoting and developing a good communication between all the colleagues on the different departments of the hotel. • Summer Job

  • Guest Service Executive

    W Abu Dhabi - Yas Island - Abu Dhabi, United Arab Emirates

    Front Office reception
    February 2017 - May 2018 · 1 year and 4 months

    Receiving guests and providing them excellent customer service. • Solving daily problemsingroups andindividually, solving simple and complex complains and requests from the guests. • Bringing thebestandmostpersonalexperience forevery single guest. • Helping the guests with the greatest opportunities to visit the city and the country, involving the guests with the culture and traditions of the Middle East. • Check-in, Check-out, Walk-ins, individual and groups reservations Billing, Routing, City Ledgers, Rebates, Discounts, Room Allocation, E-mails requests, knowledge about the company assets, arrival check. • Morning Shift, Afternoon Shift, Night Shift tasks. Performing the supervisor task and roll when the supervisor is not in shift. Leading the shift and the team. • Training new joiners, supporting supervisory tasks, promoting and developing a good communication between all the colleagues on the different departments of the hotel.

  • Analyst of Hotels

    Auric Partners - Madrid, Spain

    Consulting
    May 2016 - January 2017 · 9 months

    Marketing research ofthe hospitality and tourism industry in Portugal& Spain. • Hotel transactionsresearch ofthe last 5 yearsin Portugal & Spain. • Financial and Marketing reports of the hospitality industry. • Preparing presentations and reports of the assets of the company for potential invertors. • Financial projections of the tourism and hospitality industry and hotels performance forthe next3yearsinPortugal&Spain(3,4and5starhotels).

  • Hostess

    Grupo Paraguas - Madrid, Spain

    F&B other
    May 2016 - June 2016 · 2 months

    Ten Con Ten Restaurant - Customer Service

  • F&B Trainee

    Rocco Forte Hotels - Brussels, Belgium

    F&B other
    April 2015 - October 2015 · 7 months

    Receiving guests and providing them excellent customer service. • Preparing everything for the events, meetings, and conventions, developing kitchen skills • Serving–Waitress–Roomservice. • Solving any last inconvenient and clients needs.

  • Receptionist

    Hotel Alfonso Zaragoza - Zaragoza, Spain

    Front Office reception
    April 2014 - October 2014 · 7 months

    Receiving guests and providing them excellent customer service. • Bringing thebestandmostpersonalexperience forevery single guest. • Helping the guests with the greatest opportunities to visit the city. • Check-in, Check-out, Walk-ins, individual and groups reservations Billing, Routing, City Ledgers, Rebates, Discounts, E-mails requests, knowledge about the company assets. • Morning Shift, Afternoon Shift, Night Shift tasks.

  • Guest Relation Agent

    Renaissance Caracas La Castellana - Caracas, Venezuela

    Front Office concierge
    March 2013 - September 2013 · 8 months

    Bringing thebestandmostpersonalexperience forevery single guest. • Helping the guests with the greatest opportunities to visit the city and the country. • Receiving guests and providing them excellent customer service. • Solving daily problemsingroups andindividually, solving simple and complex complains and requests from the guests. • Taking care of the Business Center and any small meeting, coffee breaks arrangements, etc. in order to provide the guests the best option and experience during their business meetings. • Training new joiners, supporting supervisory tasks, promoting and developing a good communication between all the colleagues on the different departments of the hotel

  • Pastry Chef

    Kakao Chocolaterie - Caracas, Venezuela

    F&B kitchen
    January 2009 - September 2010 · 1 year and 9 months

  • Chef Asistante

    Restaurant "La Guayaba Verde" - Caracas, Venezuela

    F&B kitchen
    February 2008 - October 2009 · 1 year and 9 months

Education

  • Bachelor degree in Hospitality and tourism Management

    International Hotel Business Management School Vatel - Madrid - Madrid, Spain

    October 2013 - April 2016

Languages

4 languages

  • English

    Native or fluent

  • Italian

    Native or fluent

  • Spanish

    Native or fluent

  • French

    Professional working

Personal information

Nationalities

  • Spanish

Work Permits

  • European Union

Date of birth

April 23rd 1990

Driving License

Yes

Skills

11 skills

  • Competitive
  • Customer Service Skils
  • Financial analysis
  • Good at Costumer Service
  • Marketing analyse
  • Marketing Research
  • Outgoing personality
  • Positive attitude
  • Responsible
  • Self Motivated
  • Teamwork

Additional Information

1 information shared

  • Other skills

    Other skills

Connections
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