Camila Schulze

Camila Schulze

Room Division at St. Regis Aspen Resort
Lives in Aspen, CO, United States
over 6 months ago

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Camila Schulze, born on 27.02.1989 in São Paulo, Brazil, Have European citizenship, has graduated and always worked with customer service in the areas of F&B and Hospitality Industry, already having the opportunity to work in countries such as Portugal, Spain and currently at United States.

Experience

  • Room Division

    St. Regis Aspen Resort - Aspen, CO, United States

    Other
    December 2017 - Now

    Host company's customer service philosophy, procedures, etiquette and strategies; Understand methods for customer correspondence. Refine skills of offering proactive service by anticipating guest needs. - Ensuring that all Resort standards are in place. Further development of organizational and people skills including Reliability, diligence, dedication and attention to detail. Assist resort guests with any request or needs. Maintain efficient and effective flow of information with guests and all internal departments, coordinating and filtering the information to the respective operationals departments and ensure completion for related requests.

  • Operations Assistant

    Renaissance Sao Paulo Hotel - São Paulo, Brazil

    Administration & General
    June 2015 - November 2017

    In the position of Operations Assistant I was able put into practice my acquired knowledge and experience, contributing with the routine of all departments: Front Office, Engineering, Housekeeping, SPA, Events, Valet Parking and F&B. I accompany monthly meetings of Financial Results, assisting in the realization of actions plans to continue performing within Budget and exceeding Profit. Responsable for Training new hired people with Renaissance Brand Standarts Services Trainings. Monitor and deliver actions plans to increase Guest Satisfaction, working together with the ahead managers of each department, assisting in the individual needs of the routine of each one, being responsible for conducting each Quarter the Property Audits and Brand Standard, sharing Results and assisting each department with opportunities for improvement as well.

  • Club Concierge

    Renaissance Sao Paulo Hotel - São Paulo, Brazil

    Front Office concierge
    February 2014 - May 2015

  • Concierge / Night Auditor

    Hotel Mercure Sao Paulo - São Paulo, Brazil

    Front Office reception
    April 2012 - December 2013

  • Front Office Intern

    Troia Design Hotel Casino - Lisbon, Portugal

    Spa & Wellness
    July 2011 - September 2011

  • Front Office Intern

    Miguel Angel Hotel - Madrid, Spain

    Front Office reception
    June 2011 - July 2011

Education

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%

Skills

  • Approachable
  • Cultural interest
  • Easygoing
  • Efficient proactive
  • Good comunications
  • Good learner
  • Good listener
  • Knowledge of food
  • self-motivate
  • Very good team player
  • Very organized
Following
Hosco
Geneva, Switzerland
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