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Camila Schulze, born on 27.02.1989 in São Paulo, Brazil, Have European citizenship, has graduated and always worked with customer service in the areas of F&B and Hospitality Industry, already having the opportunity to work in countries such as Portugal, Spain and currently at United States.
St. Regis Aspen Resort - Aspen, CO, United StatesOtherDecember 2017 - Now
Host company's customer service philosophy, procedures, etiquette and strategies; Understand methods for customer correspondence. Refine skills of offering proactive service by anticipating guest needs. - Ensuring that all Resort standards are in place. Further development of organizational and people skills including Reliability, diligence, dedication and attention to detail. Assist resort guests with any request or needs. Maintain efficient and effective flow of information with guests and all internal departments, coordinating and filtering the information to the respective operationals departments and ensure completion for related requests.
Renaissance Sao Paulo Hotel - São Paulo, BrazilAdministration & GeneralJune 2015 - November 2017
In the position of Operations Assistant I was able put into practice my acquired knowledge and experience, contributing with the routine of all departments: Front Office, Engineering, Housekeeping, SPA, Events, Valet Parking and F&B. I accompany monthly meetings of Financial Results, assisting in the realization of actions plans to continue performing within Budget and exceeding Profit. Responsable for Training new hired people with Renaissance Brand Standarts Services Trainings. Monitor and deliver actions plans to increase Guest Satisfaction, working together with the ahead managers of each department, assisting in the individual needs of the routine of each one, being responsible for conducting each Quarter the Property Audits and Brand Standard, sharing Results and assisting each department with opportunities for improvement as well.
Renaissance Sao Paulo Hotel - São Paulo, BrazilFront Office conciergeFebruary 2014 - May 2015
Concierge / Night Auditor
Hotel Mercure Sao Paulo - São Paulo, BrazilFront Office receptionApril 2012 - December 2013
Front Office Intern
Troia Design Hotel Casino - Lisbon, PortugalSpa & WellnessJuly 2011 - September 2011
Front Office Intern
Miguel Angel Hotel - Madrid, SpainFront Office receptionJune 2011 - July 2011
Master in Business Management
Universidade FEI - São Paulo, BrazilJuly 2013 - December 2014
Escola de Hotelaria e Turismo de Coimbra [ Escolas do Turismo de Portugal ] - Coimbra, PortugalJune 2010 - February 2012
Universidade Metodista - São Paulo, BrazilJune 2007 - December 2009
PortugueseNative or fluent100%
- Cultural interest
- Efficient proactive
- Good comunications
- Good learner
- Good listener
- Knowledge of food
- Very good team player
- Very organized