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I am looking for a new challenge within the hospitality industry, an opportunity that will allow me to complete my experience and knowledge, and to continue to evolve within this industry.
Guest Relations Executive
Sofitel London Heathrow - London, United KingdomFront Office receptionJanuary 2016 - Now
Ensure that all hotel guest have an enjoyable stay - Prepare VIP’s arrival – Answer to guest request and guest complaint - Anticipate guest needs and answer guest requests - Reply to all Trust you surveys and Tripadvisor comments
Management Trainee – Guest Service Supervisor
JW Marriott Absheron Baku - Baku, AzerbaijanFront Office receptionJune 2014 - October 2015
In charge of the Front Office team, project on Elite members recognition, establishment of the upsell program (TSA-Key driver), Night Manager duties, Guest Relation.
Management Trainee - Front Office Trainer
Pullman Hanoi - Hanoi, VietnamFront Office receptionJuly 2013 - December 2013
Creation and establishment of a training plan for the FO department, internship.
B4 Grand Hotel, Boscolo Group - Lyon, FranceFront Office receptionApril 2012 - December 2012
Check-in and check-out, Reservations, concierge
Guest Relation Officer
Mercure Beijing Downtown - Beijing, ChinaFront Office receptionAugust 2011 - January 2012
In charge of the individual guests of the hotel and of the Pakistan Airline crew members, internship
La Samanna, Belmond - Francestown, NH, United StatesFront Office receptionMay 2010 - August 2010
Check-in and check-out - Competition survey - Audit - Establishment of standards and sales argument, internship
Château de la Messardière, Leading Hotels of the World - Saint-Tropez, FranceF&B serviceMay 2009 - September 2009
Waitress – Runner – Bartender, internship.
FrenchNative or fluent100%
- Guest orientated
- Guest Relations
- Handling complaints
- Microsoft Excel
- Microsoft Power Point
- Microsoft Word
- Pack Microsoft Office
- Team player
- Upselling skills