Camille Bourit

Camille Bourit

Guest Relations Executive at Sofitel London Heathrow
Lives in Lyon, France
over 6 months ago

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I am looking for a new challenge within the hospitality industry, an opportunity that will allow me to complete my experience and knowledge, and to continue to evolve within this industry.

Experience

  • Guest Relations Executive

    Sofitel London Heathrow - London, United Kingdom

    Front Office reception
    January 2016 - Now

    Ensure that all hotel guest have an enjoyable stay - Prepare VIP’s arrival – Answer to guest request and guest complaint - Anticipate guest needs and answer guest requests - Reply to all Trust you surveys and Tripadvisor comments

  • Management Trainee – Guest Service Supervisor

    JW Marriott Absheron Baku - Baku, Azerbaijan

    Front Office reception
    June 2014 - October 2015

    In charge of the Front Office team, project on Elite members recognition, establishment of the upsell program (TSA-Key driver), Night Manager duties, Guest Relation.

  • Management Trainee - Front Office Trainer

    Pullman Hanoi - Hanoi, Vietnam

    Front Office reception
    July 2013 - December 2013

    Creation and establishment of a training plan for the FO department, internship.

  • Receptionist polyvalent

    B4 Grand Hotel, Boscolo Group - Lyon, France

    Front Office reception
    April 2012 - December 2012

    Check-in and check-out, Reservations, concierge

  • Guest Relation Officer

    Mercure Beijing Downtown - Beijing, China

    Front Office reception
    August 2011 - January 2012

    In charge of the individual guests of the hotel and of the Pakistan Airline crew members, internship

  • Receptionist

    La Samanna, Belmond - Francestown, NH, United States

    Front Office reception
    May 2010 - August 2010

    Check-in and check-out - Competition survey - Audit - Establishment of standards and sales argument, internship

  • Waitress

    Château de la Messardière, Leading Hotels of the World - Saint-Tropez, France

    F&B service
    May 2009 - September 2009

    Waitress – Runner – Bartender, internship.

Education

  • Masters Degree in Hospitality Management and Food services

    Institut Paul Bocuse - Écully, France

    January 2013 - December 2014

  • Bachelor's Degree in Hospitality Management

    Institut Paul Bocuse - Écully, France

    October 2008 - January 2012

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Limited working
    40%

Skills

  • Guest orientated
  • Guest Relations
  • Handling complaints
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Word
  • Opera
  • Pack Microsoft Office
  • Scheduling
  • Team player
  • Training
  • Upselling skills

Other

  • Other skills

    Other skills

Connections
Alondra Brun
Student from IUBH University of Applied Sciences
Following
Hosco
Geneva, Switzerland
Andaz London Liverpool Street
London, United Kingdom
Other members
Louise Tiet
Écully, France
Anna Lalain
Lyon, France
Isabelle Serre
Lyon, France
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