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About me
Fluent in French, Spanish and Italian. English spoken and written.
Actually doing a Management Training in USA, looking for a new challenge for summer 2018!
Experience
9 years and 11 months
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Hospitality Intern
Sofitel Chicago Magnificent Mile - Chicago, IL, United States
Media & DesignJune 2017 - Now · 6 years and 10 monthsOne year management training in room division.
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Front Office Receptionist
Mövenpick Hotel Lausanne - Lausanne, Switzerland
ReceptionApril 2016 - September 2016 · 6 monthsCheck-in / check-out, customer satisfaction, billing and cashing procedures, reservations, preparation and control of daily arrivals. Training of new employees. Good knowledge of the Opera software and respect of company standards and procedures.
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F&B Trainee
Fairmont Grand Hotel Geneva - Geneva, Switzerland
F&B serviceApril 2015 - October 2015 · 7 monthsSetting up tables, taking orders, waiting tables, clearing, billing and cashing procedures, banqueting. Training of new trainee. Good knowledge of the Micros software, respect of company standards and procedures and customer satisfaction.
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Head Waitress
Il Corso - Lausanne, Switzerland
F&B serviceMarch 2013 - October 2014 · 1 year and 9 monthsWelcome customers, order taking, waiting tables, clearing, invoicing catering service and customer satisfaction. Person in charge of the order suppliers and of the monthly inventories. Public relations and promotion of the restaurant.
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Head Waitress
Casa Juan - Palma, Spain
F&B serviceJuly 2012 - October 2012 · 4 monthsOrganizer and person in charge of the afterwork events. Making of tapas and assisting finding new cocktails. Waiting tables, clearing, billing and cashing procédures.
Education
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Advanced Federal Diploma of Higer Education
Ecole Hôtelière Genève - Geneva, Switzerland
April 2014 - NowEvents planning, Business Management, Financial Management, Human Resources, Business Strategy, Room Division Management, Communication & Advertising, Office Software. Advanced Federal Diploma of Higher Education in hotel and restaurant management in October 2017.
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Cambridge FCE
Lexis English Sunshine Coast - Queensland, Australia
January 2014 - July 2014Linguistic Travel in Australia and Cambridge FCE degree
Languages
5 languages
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French
Native or fluent
-
Spanish
Native or fluent
-
Italian
Native or fluent
-
English
Full professional
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German
Limited working
Personal information
Nationalities
-
Swiss
Date of birth
February 28th 1991
Driving License
Yes
Skills
18 skills
- Communcation
- Customer satisfaction
- Events Planning
- Excel
- Finance
- Food and Beverage
- Hospitality
- Human Resources
- Languages
- Marketing and E-Marketing
- Micros
- Opera
- Powerpoint
- Public Relations
- Rooms Division
- Team player
- Tourism
- Word
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