I am a passionate hotelier which graduated from Swiss hotel Management School in 2018. During these last 5 years I had the pleasure to study and work in 5 different countries like: Switzerland, Qatar, Portugal, United States and Peru. This amazing experience has helped me to develop as a person and to become a better leader. I am currently working in a new family hotel project where I am learning the process of reopening a new Hotel with high standards level.
2 years and 3 months
During this experience I was in charge of leading our cast members to deliver a personalize and unique guest experience. As my first leadership role I was able to provide the best solutions for our guests and our team. I also had the pleasure to present a project with my team to Disney executives.
As a front office intern I had the experience to work at AT YOUR SERVICE, learning how to deal with customers requests for the first month and responding to their cues. My second month as an intern I was working in the executive lounge and dealing with the VIP customer of the hotel. The third month of my internship until the end I learnt how to work with the Opera system, deal with customers complaints, make check in and check out, handle transactions , pressure and I was able to do check list tasks.
I made a crosstrainee in tthis 4 star hotel to adcquire some knowledge of front desk. Basically I was assisting the calls, making checkin, Helping customers with requires and greeting the guests. I work with a program call info hotel which was very useful for me as I learn in a month what decisions to take in a difficult situation.
I had my first internship opportunity in Vidamar resort Madeira. I had the opportunity to work in the service department where I learn different type of service breakfast and dinner buffet , a la carte restaurant in the Italian restaurant of the resort, pool service and bar.
Native or fluent
Date of birth
February 09th 1996
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