Carla Ilenia Rizzo

Carla Ilenia Rizzo

Front Office and Club Supervisor at Soho House Amsterdam
Lives in Amsterdam, Netherlands
over 6 months ago

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I am a goal oriented person with an international perception of life. I am a strongly motivated, culturally opened person with a determination to succeed in this field. I am currently working in Amsterdam and eager to accept a new challenge in a different part of the world, to face different environments and cultures.

I like my job because it allows me to make people happy!

Experience

  • Front Office and Club Supervisor

    Soho House Amsterdam - Amsterdam, Netherlands

    Front Office reception
    July 2018 - Now · 6 months

    • Pre Opening Set up and training. • Opera PMS training. • SOP. • Rooms control. • Complaint Handling. • Concierge request. • Club Reception’s training. • FO Inventory

  • Rooms Division Management Trainee

    Soho House London - London, United Kingdom

    Management Trainee
    October 2017 - July 2018 · 10 months

    • People and Development – recruitment, contracts, payroll, Cookhouse, House Tonic. • Front of House receptionist and management shadowing. • Housekeeping – room attendant, linen and minibar porter, supervisor. • Operations – Maintenance, IT, Facts, Shop, • Nights – receptionist, banking procedures, end of the day. • Reservations – telephone and emails bookings, revenue call, pick up report, rate changes. • Finance – P&L Report, Sage, statements’ reconciliation.

  • Guest Relations Management Trainee

    Wyndham Grand Plaza Royale Hangzhou - Hangzhou, China

    Management Trainee
    April 2017 - October 2017 · 7 months

    • Greeting guest, guests’ special requests • Daily reviews, monthly and weekly report • Rooming guests.

  • Shop assistant

    Verdura Resort, Rocco Forte Hotels - Italy, TX, United States

    Retail
    August 2016 - October 2016 · 3 months

    • Stock control and management; • Being responsible for processing cash and credit cards payments; • Working with established guidelines. • Team work.

  • internship

    Hotel - Siena, Italy

    Front Office reception
    October 2014 - January 2015 · 4 months

    • Check in, check-out, welcoming hosts; • Back office (answering calls and e-mails); • Administration: taking care of booking.com for the hotel.

Languages

  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Chinese
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • Confident
  • Event Organization
  • Good organisation
  • Open minded and flexible
  • Planning
  • Travel
Connections
David Rodriguez Yáñez
F&B Supervisor at 7 Pines Resort Ibiza (Opening 2018)
Priya Saboo
Front Desk Trainee at Hyatt Regency Chicago
Apostolos Vastardis
Front Desk Agent at Qasr Al Sarab Desert Resort by Anantara
View 9 connections
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