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About me
Being taught of a good sense of responsibility early in life, I hope to create a progressive career in a World Class Job Sector, in a very reputable company wherein I could apply the skills, abilities, and knowledge incurred to significantly help and contribute to the company and also for personal maturity, self-development and career growth.
I have an extensive experience in the hospitality industry and my commitment to maintain excellent customer care standards aligns extremely well with the needs of the company.
I started out my career as an Associate for Hotel Reservations at Traders Hotel Manila after being absorbed from being a student trainee.
Resorts World Manila allowed me then to grow better and worked myself up to VIP Hotel Casino Host,
In-charge to take care of VIP Guests.
I further decided to challenge myself and worked abroad in Doha Qatar for over 3 colourful years as a pre-opening supervisor in charge of reservations and was exposed to Sales and Events Management.
Having worked this long in this capacity has instilled in me the humility and ability to provide exceptional customer services in a high paced professional environment.
I am able to ensure the accurate and timely delivery of required tasks and maintain a good working relationship with my colleagues.
My natural attention to detail and corresponding emphasis on accuracy plus passion to delight guests have earned me the title of Diamond Star Awardee out of hundreds service providers in Shangri-La Hotel Doha for 2 consecutive years 2016 and 2017.
Experience
12 years and 5 months
-
Service Leader - Reservations
Shangri-La's Villingili Resort & Spa, Maldives - Maldives
ReservationsDecember 2019 - Now · 2 years and 9 months -
Team Leader - Distributions and Reservations
Amari Havodda Maldives - Maldives
ReservationsJuly 2019 - October 2019 · 4 months -
Customer Sales, Reservations & Events Executive
Shangri-La Hotel, Doha - Doha, Qatar
EventJanuary 2015 - April 2018 · 3 years and 4 months -
VIP Casino Host - VIP Services & International Marketing
Resorts World Manila - Pasay, Philippines
MarketingNovember 2012 - January 2015 · 2 years and 3 months -
Rooms Reservations Officer
Traders Hotel Manila - Pasay, Philippines
ReservationsJanuary 2012 - November 2012 · 11 months -
Service Crew / Crew Trainer
Mc Donalds - Valenzuela, Philippines
Human ResourcesJanuary 2009 - January 2012 · 3 years and 1 month
Education
-
BS Hotel and Restaurant Management
College of Hospitality and Institutional Management (OLFU) - Valenzuela, Philippines
March 2008 - March 2012Graduated CumLaude
Languages
1 language
-
English
Native or fluent
Personal information
Nationalities
-
Philippine
Skills
5 skills
- ADMINSTRATION
- Communication & PR
- Customer focus
- excellent customer service skills
- Sales
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