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Front Office Agent
Corinthia Hotel Lisbon - Lisbon, PortugalFront Office receptionOctober 2018 - Now · 5 months
Corinthia Hotel Lisbon - Lisbon, PortugalFront Office receptionJuly 2018 - September 2018 · 3 months
Secrets Akumal Riviera Maya Resort & Spa - Tulum, MexicoFront Office receptionJanuary 2017 - June 2017 · 6 months
Internship at Secrets Akumal Riviera Maya as Front Desk Receptionist. 5 star, 4 diamond Resort. Skills acquired: - Teamwork - Communication - Organization - Multitasking - Problem solving - Decision making Tasks: - Check-ins - Check outs - Payments in national and foreign currency - Invoices - Currency exchange - Dealing with complains PMS used: TCA - Innsist
Marino Lisboa Boutique Hotel - Lisbon, PortugalFront Office receptionOctober 2016 - December 2016 · 3 months
During my time in Marino Lisboa, a small local lodgment, my tasks were - Receptionist work - Housekeeping supervisor - Breakfast preparation
Hospitality Operations Management
Escola de Hotelaria e Turismo de Lisboa [ Escolas do Turismo de Portugal ] - Lisbon, PortugalSeptember 2017 - February 2019
Some of the subjects studied: Front Office, Housekeeping, Direct Selling, Customer Service, Revenue Management, Communication Skills and French. Curricular internship in the school's hotel - Hotel da Estrela, member of Small Luxury Hotels of the World.
PortugueseNative or fluent100%
EnglishNative or fluent100%
SpanishNative or fluent100%
- A team player
- Good communicator
- Good team leader
- Love speaking to guests
- Solving problems
Volunteer in Portugal, Angola & São Tomé and Príncipe
Volunteer, facilitator and team leader at NGO GASTagus.
As young Volunteer: I attended training sessions and lectures that taught me to be an active member of society as well prepared me for an international volunteer mission. We raised more than 20.000€ with events builded from the start, so we could volunteer in Africa.
As a group leader: I had to prepare, in team, lectures and training sessions to the young volunteers. I also had to guide them in the right track so they could raise money to go on an international mission. The second mission, this time in São Tomé and Príncipe, I was the team leader and the responsible for 4 other volunteers.
I did two international missions: in Angola and in São Tomé and Príncipe as well as volunteer work in Portugal.
- Leadership skills
- Public speaking
- Learn how to deal with a young audience
- Time managing