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I am a Les Roches student studying a BBA in hospitality management. I must complete my education with internships, and I am willing to do my best when this time comes.
Guest Service Agent
PPHE Hotel Group - Amsterdam, NetherlandsGuest RelationsJanuary 2018 - July 2018 · 7 months
I was working at the Park Plaza Westminster Bridge. A hotel with 1019 rooms. My task, besides helping the guests with their complaints, were to take the room service orders over the phone, respond to different types of emails regarding upgrades, complaints and questions. I also had to organize the other department's duties by the usage of "hotsos". During the night shift, we had some extra duties such as preparing the VIP cards and organizing the wake-up calls.
Culinary arts - Craft -based learning
Les Roches International School of Hotel Management - Sierre, SwitzerlandF&B kitchenAugust 2017 - November 2017 · 4 months
Service Techniques & Craft Based Learning
Les Roches International School of Hotel Management - Marbella, SpainF&B serviceJanuary 2017 - April 2017 · 4 months
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainJanuary 2017 - Now
SpanishNative or fluent100%
EnglishNative or fluent100%
- Mac OS
- Microsoft office skills