Carlos Santos

Carlos Santos

Director of Operations at Restaurant Secrets
Lives in Dubai, United Arab Emirates

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About me

A passionate and quality driven professional, creative thinking and global mindset, with experience from fit out to pre-opening and ongoing operations, with a big focus on people development and quality & a big passion for business development.


Over 30 Pre-Openings including project management from fit out stage
Full Scale Operations Management
Business Development
Purchasing, Project and Budget Management from Pre Opening to Operations
Events, PR, Marketing and Corporate Communications
Social Media and Online Marketing


2 years and 11 months

  • Director of Operations

    Restaurant Secrets - Dubai, United Arab Emirates

    February 2019 - Now · 11 months

    In charge of F&B operations for La Serre, The Loft, Taikun and newly opened Distillery as well as HOD for the Marketing, Cost Control, Purchasing & Finance departments for the company, managing a 200 strong team.

  • Operations Director

    Tribeca Restaurants LLC - Dubai, United Arab Emirates

    February 2017 - February 2019 · 2 years and 1 month

    After gaining experience in the non alcoholic world, I decided to accept the challenge of reviving Tribeca JBR since the brand was in need of renewed energy and different management approach. With the huge support from a very talented team, we managed to turn the business around from a loss making venue into a profitable business, gaining full control and final say of the company’s direction and development. Opened 1 restaurant in Tehran as part of the company’s consultancy arm and created a full business plan and pre-opening plan for Tribeca Organic Café


5 languages

  • Portuguese

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

  • French

    Professional working

  • Italian

    Limited working

Personal information


  • Portuguese


9 skills

  • Events Management
  • Full Scale Operations
  • Multi site management
  • Online Marketing and Social Media
  • PMP Project Management
  • Pre-openings
  • Purchasing, P&L, Forecasting & Budget Management
  • Street Concepts, Bar, Restaurant & Nightclub
Hilton Dubai Al Habtoor City
Dubai, United Arab Emirates
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