Carlotta Longo

Carlotta Longo

Lifestyle Manager at Quintessentially
Lives in Dubai, United Arab Emirates

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About me

I am a sunny, positive and curious person. I have been living in Madrid, London, Abu Dhabi, Dubai and Lisbon - for now! - which brought me to develop an open vision of the world and being always ready for opportunities and challenges.

I love talking to people, I strongly believe it is the best way to learn anything.

I love the sea, nature and I am a very active person. You could find me hiking, surfing or practising yoga in my free time. This has helped to develop focus, calmness and to manage stress in my daily working routine.

Experience

7 years and 6 months

  • Lifestyle Manager

    Quintessentially - Dubai, United Arab Emirates

    Concierge
    June 2019 - September 2020 · 1 year and 4 months

     Consistently providing excellent customer service to all clients  Reacting and responding to Lifestyle requests  Identifying and maintaining strong supplier relationships (specifically in Luxury goods)  Building brand partnerships  Client acquisition through successful business development strategies  Problem solving and troubleshooting thus retaining invaluable client relationships  Attending relevant events and networking opportunities

  • Hotel Management Trainee

    Bulgari Hotel & Resorts, Dubai - Dubai, United Arab Emirates

    Concierge
    May 2018 - June 2019 · 1 year and 2 months

    As a Management Trainee I learnt from a management perspective all aspects of general hotel operations and skills needed to assume a management position. I participated in a general hotel rotation throughout all departments and finish with a discipline specialization (Guest Relations). In the 1st phase I have been exploring all departments in the hotel, both front line operations and back of house In the 2nd phase, I progressed to specialized operational departments namely 'Front Office', 'Housekeeping', and ‘Food and Beverage' for focused training In the 3rd and final phase I focused on Supervisory Functional Duties and Responsibilities, and Leadership and People Management, with be cross-exposure opportunities.

  • Receptionist/Concierge training

    The St. Regis Saadiyat Island Resort & Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi - Abu Dhabi, United Arab Emirates

    Reception
    September 2017 - May 2018 · 9 months

    Provides the highest level of customer service to Concierge customers. Answer inquiries, offer suggestions, make reservations and provide descriptive information pertaining to trips, excursions, sporting events, concerts, and plays. Efficiently handle a variety of calls with superior phone etiquette and strong retention of details. Research client requests using the Internet and other resources. Provide research and place reservations on a real-time basis. Document requests and research in case management system. Respond to telephone and email communications from clients in an efficient and professional manner. Provide written and verbal presentation of research to clients. Assist Manager and Team Leader in daily distribution of work.

  • Sales Support

    Amadeus IT - Milan, Italy

    Sales
    August 2016 - August 2017 · 1 year and 1 month

    In charge of most of the activities covered by the commercial support of Amadeus Italia Handling requests received from clients and colleagues of the sales office Dealing with electronic contracts’ archive maintenanceDaily update of CRM activities, customers’ database of Amadeus and Italian travel agents’ market.

  • Concierge Agent

    Boutique Hotel Townhouse - Zürich, Switzerland

    Concierge
    August 2015 - February 2016 · 7 months

    Developing polite and professional telephone manner and excellent customer service at all times, familiarity of working in a luxury travel environment, tour Operator and Travel Agency know-how; Exposure to dealing with VIP/high net worth individuals and their demands, Check-in and check-out of groups and individuals, handling clients complaints, answer inquiries about hotel services, shopping, dining and travel direction.

  • Event planning assistant

    Agenzia1 - Turin, Italy

    Event
    November 2012 - November 2015 · 3 years and 1 month

Education

  • Master of tourism and hospitality management

    IULM Università di Lingue e Comunicazione - Milan, Italy

    January 2016 - Now

    Entirely in English, closed number, full time, 500+ companies sponsors and partners in learning projects and internships,6 months lectures + 6 months internship in a company

Languages

4 languages

  • English

    Native or fluent

  • Italian

    Native or fluent

  • Spanish

    Full professional

  • French

    Notions

Personal information

Nationalities

  • Italian

Date of birth

April 28th 1993

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