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A versatile, passionate and professional Hospitality Manager with wide ranging qualities in a variety of hospitality areas including guest relations skills, dynamism and enthusiasm. Seeking to combine academic achievements and work experience.
10 years and 3 months
Enhancing the guest luxury experience by leading the Team towards this goal Leading very dynamic Teams including Reception, Guest Relations, Reservations and Nights. Promoted from Reception Manager in December 2017
Reception Manager & Duty Manager at the Macdonald Randolph Hotel 5*
Managing the VIP Guest Experience Manage the operations and stock control of the Executive Lounge Complaint Handling Social Media Management
Phase One: FOOD AND BEVERAGE MANAGEMENT Restaurant Supervisor from October to November 2015 Lounge and Room Service Supervisor in November 2015 Conference and Banqueting Supervisor from November 2015 to December 2015 Bar Supervisor in January 2016 Cross-training in the Kitchen and Pastry areas as Commis Chef. Phase two: ROOMS DIVISION MANAGEMENT Maintenance Assistant in February 2016 Housekeeping Supervisor from February to April 2016 Reception Assistant Manager from April to June 2016 Nights Supervisor in June 2016 Phase Three: SPECIALISATION Accounts Assistant in July 2016 (Placement in Macdonald Bath Spa Hotel*****) Operations Management since May 2016 - Duty Manager and Assisting GM PREVIOUS EXPERIENCE BELOW
Assisting the General Manager with the day-to-day running of the hotel with Cross-departmental Training with Department Managers. Assisting with Internal Quality Control by recording, analysing and answering any kind of Customer Feedback.
Full shift management including tasks such as Reservations, Check-in & Check-out, Guest Relations, Cross-Departmental Communication and Payment handling
4 languages
Spanish
Native or fluent
French
Full professional
English
Full professional
German
Notions
Nationalities
Spanish
Date of birth
October 31st 1994
Driving License
Yes
9 skills
1 information shared
More about me
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