Carlotta Pascual Solera

Carlotta Pascual Solera

Front Office Manager at Macdonald Randolph Hotel
Lives in Oxford, United Kingdom
over 6 months ago

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A versatile, passionate and professional Front Office Manager with wide ranging qualities in a variety of hospitality areas including guest relations skills, dynamism and enthusiasm. Seeking to combine academic achievements and work experience.

Experience

  • Front Office Manager

    Macdonald Randolph Hotel - Oxford, United Kingdom

    Front Office reception
    January 2018 - Now · 1 year and 1 month

    Enhancing the guest luxury experience by leading the Team towards this goal Leading very dynamic Teams including Reception, Guest Relations, Reservations and Nights. Promoted from Reception Manager in December 2017

  • Guest Relations & Reception Manager

    Macdonald Randolph Hotel - Oxford, United Kingdom

    Front Office reception
    April 2017 - December 2017 · 9 months

    Reception Manager & Duty Manager at the Macdonald Randolph Hotel 5*

  • Guest Relations Manager and Duty Manager

    Macdonald Randolph Hotel - Oxford, United Kingdom

    Guest Relations
    September 2016 - March 2017 · 7 months

    Managing the VIP Guest Experience Manage the operations and stock control of the Executive Lounge Complaint Handling Social Media Management

  • Graduate Management Trainee

    Macdonald Hotels and Resorts - Oxford, United Kingdom

    Management
    September 2015 - September 2016 · 1 year and 1 month

    Phase One: FOOD AND BEVERAGE MANAGEMENT Restaurant Supervisor from October to November 2015 Lounge and Room Service Supervisor in November 2015 Conference and Banqueting Supervisor from November 2015 to December 2015 Bar Supervisor in January 2016 Cross-training in the Kitchen and Pastry areas as Commis Chef. Phase two: ROOMS DIVISION MANAGEMENT Maintenance Assistant in February 2016 Housekeeping Supervisor from February to April 2016 Reception Assistant Manager from April to June 2016 Nights Supervisor in June 2016 Phase Three: SPECIALISATION Accounts Assistant in July 2016 (Placement in Macdonald Bath Spa Hotel*****) Operations Management since May 2016 - Duty Manager and Assisting GM PREVIOUS EXPERIENCE BELOW

  • Catering Hostess

    Hilton Madrid Airport - Madrid, Spain

    F&B service
    June 2015 - September 2015 · 4 months

  • Food and Beverage Assistant

    Faunia - Madrid, Spain

    F&B service
    March 2015 - April 2015 · 3 months

  • Events Casual

    Children's Respite Trust - Eastbourne, United Kingdom

    Events
    November 2014 - February 2015 · 4 months

  • Management Trainee at Parador de Alcalá de Henares y Hostería del Estudiante

    Paradores - Alcala de Henares, Spain

    Management
    January 2014 - June 2014 · 6 months

    Assisting the General Manager with the day-to-day running of the hotel with Cross-departmental Training with Department Managers. Assisting with Internal Quality Control by recording, analysing and answering any kind of Customer Feedback.

  • Front Desk Receptionist at Maldron Hotel Cardiff Lane

    Clayton Hotel Cardiff Lane - Dublin, Ireland

    Front Office reception
    January 2013 - April 2013 · 4 months

    Full shift management including tasks such as Reservations, Check-in & Check-out, Guest Relations, Cross-Departmental Communication and Payment handling

Education

  • Psychology for Work

    University of Oxford - Oxford, United Kingdom

    March 2016 - December 2016

  • EUBA (Hons) in International Hospitality Management

    University of Brighton - Hospitality and Tourism Management - Brighton, United Kingdom

    September 2014 - June 2015

  • EUBA (Hons) in International Hospitality Management

    Angell Akademie Freiburg - Freiburg, Germany

    July 2013 - January 2014

  • EUBA (Hons) in International Hospitality Management

    Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, France

    September 2012 - June 2013

Languages

  • Spanish
    Native or fluent
    100%
  • French
    Full professional
    80%
  • English
    Full professional
    80%
  • German
    Notions
    20%

Other

  • More about me

    More about me

Connections
Sandra Sirbu
Senior Receptionist at Firmdale Hotels
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
View 16 connections
Following
The Standard, London
London, United Kingdom
Macdonald Randolph Hotel
Oxford, United Kingdom
NH Hotels
Madrid, Spain
Other members
Paul Archambault
London, United Kingdom
Suha Watts
London, United Kingdom
Jure Brumen
London, United Kingdom
Silvia Piccolo
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