Carmen Cabot Cereceda

Carmen Cabot Cereceda

Guest Relations Officer at Four Seasons Hotel Hong Kong
Lives in Barcelona, Spain

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1 year and 6 months

  • Guest Relations Officer

    Four Seasons Hotel Hong Kong - Hong Kong

    Front Office reception
    September 2017 - May 2018 · 9 months

    Coordinated room assignment, managed successful check-in and check-out procedures for all guests. Responsible for billing to ensure guests are being charged appropriately, including 3rd party and agencies bills Assisted guest’s enquiries regarding reservations, rooms and transports, always ensuring guest’s satisfaction

  • Intern at WEWORK Public Relations Department

    Red Bridge Communications Shanghai - Shanghai, China

    June 2017 - July 2017 · 2 months

    Carried out geographical marketing research, for future platform and localization openings by WEWORK Managed WEWORK media accounts, planed future articles and pushup events for WEWORK members Outlined the structure of a newly developed project targeted towards Chinese platforms and social media

  • Intern at PR and Brand Management Departments

    The Peninsula Hong Kong - Hong Kong

    Public Relations
    June 2016 - July 2016 · 2 months

    Organized private events and caterings and coordinated luxury brands for “The Legendary Artisans” Represented the company by arranging international media campaign footage of exclusive hotel products Responsible for VIP guest’s welcome letters and schedules, including spa, restaurants and room arrangements

  • Intern at Front Desk and Executive Floor Departments

    Courtyard by Marriott Sha Tin - Hong Kong

    Front Office reception
    November 2014 - March 2015 · 5 months

    Managed incoming international tour groups and processed the logistics of their stay and additional requests Provided daily report on VIP Guests, check in, arranged their stay and organized executive floor cocktail hours


  • Master of International Hospitality and Tourism Management

    EADA Business School - Barcelona, Spain

    September 2018 - June 2019

  • Chinese as a second Language

    Peking University - Beijing, China

    January 2015 - July 2015

  • Bachelors of Social Science on Contemporary China Studies

    The Chinese University of Hong Kong - Hong Kong

    September 2013 - June 2017

  • IB

    The British International School Shanghai - Shanghai, China

    August 2011 - June 2013


4 languages

  • Catalan

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Native or fluent

  • Chinese

    Professional working

Personal information


  • Spanish


5 skills

  • Calm and efficient
  • Efficient proactive
  • High responsibility
  • Multi languages
  • Very organized
Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
Ania Tram Anh Nguyen
Customer Service Specialist at
Juan Daniel Moreno Chaparro
Front Desk Trainee at Hotel Mercer Sevilla
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