Carmen Hoelz

Carmen Hoelz

Seller at Festzelt zum Wasenwirt
Lives in Ludwigsburg, Germany
over 6 months ago

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Hotel Industry Expert, experienced in the Front Office area looking for a new experience

Experience

  • Seller

    Festzelt zum Wasenwirt - Stuttgart, Germany

    Chocolate Arts
    October 2018 - October 2018 · 1 month

    Preparing chocolate fruits and selling at the Canstatter Wasen, Bad Canstatt (Oktoberfest in Stuttgart)

  • AuPair

    AuPair world - Seville, Spain

    Other
    June 2018 - September 2018 · 4 months

    Taking care of two kids while living with their family to teach them English.

  • International Guest Relation Associate

    Holland America Line - Tampa, FL, United States

    Front Office reception
    February 2018 - April 2018 · 3 months

    Dealing with guest complaints, ansering questions, phone duty, translating daily program from English into German, in charge of all the German guests on board.

  • Front Office Clerk

    Heidelberg Marriott Hotel - Heidelberg, Germany

    Front Office reception
    August 2017 - February 2018 · 7 months

    Check in, check out, phone duty, answering questions, dealing with complaints

  • Hotel Operation Trainee

    Marriott International - Heidelberg, Germany

    Administration & General
    September 2014 - July 2017 · 2 years and 11 months

    Apprenticeship in the hotel for three years. Going to school for 12 weeks per year and work the rest of the time in each apartment for a few months - housekeeping, breakfast, a la carte restaurant, bankett, kitchen, purchasing, executive lounge and reception.

Education

  • Hotel Industry Expert

    Landesberufsschule für das Hotel- und Gaststättengewerbe Villingen-Schwenningen - Villingen-Schwenningen, Germany

    September 2014 - July 2017

    studied for 3 years, 12 weeks per year in the hotel industry about every department. With a final exam in summer 2017.

  • High School

    Goethe-Gymnasium Ludwigsburg - Ludwigsburg, Germany

    September 2004 - July 2012

    High School

Languages

  • German
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • funny
  • Helpful and understanding
  • Listening skills
  • Microsoft PowerPoint
  • Microsoft Word
  • Micros Opera
  • Micros System
  • Patience
  • Polite
  • Smiley and friendly
  • Welcoming
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