Carolina Ayesta Inclán

Carolina Ayesta Inclán

Receptionist at Hotel Barceló Nervión
Lives in San Sebastián, Spain

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About me

A highly competent, well presented, and efficient resourceful person with some experience of event development and administrative tasks. With a strong customer service orientation and delivery focus and an active commitment to continuous improvement and quality standards. Excellent communication skills and comfortable working in a fast paced, hands-on, growth orientated work environment. Having the ability to develop and maintain a close working relationship with senior managers, which in turn helps me to gain an in depth understanding of employer’s needs, goals and ambitions. Lastly I have a habit of constantly reviewing processes and identifying ways to improve efficiency & service.
Currently looking for a trainee program that offers variety and the opportunity to develop both personally and professionally.

Experience

4 years and 1 month

  • Guest experience manager

    Barcelo Hotel Group - San Sebastián, Spain

    Guest Relations
    April 2019 - April 2020 · 1 year and 1 month

    Seguimiento huéspedes VIP Gestión de quejas Apoyo departamentos operativos Sustituir dirección en su ausencia Reputación online y encuestas internas

  • Receptionist

    Hotel Barceló Nervión - Bilbao, Spain

    Reception
    December 2019 - March 2020 · 4 months

    - Check-in and check-out of guest. - Inform about the hotel. - Administrative and computer tasks. - Bill the different consumed services. - Manage complaints and claims. - Report the cultural, gastronomic offer and events in the city.

  • Guest service & Front office receptionist

    Hotel Petit Palace Arana - Bilbao, Spain

    Reception
    November 2019 - November 2019 · 1 month

  • Guest Experience Manager

    Hotel Barceló Costa Vasca - San Sebastián, Spain

    Guest Relations
    April 2019 - October 2019 · 7 months

    - Analysis, monitoring and improvement of hotel satisfaction and quality, - Complaints management. - Welcome, follow-up and farewell to VIP guests. - Control and support to the different operating departments.

  • Assistance Manager training

    Barcelo hotel group - Punta Umbría, Spain

    Human Resources
    July 2018 - November 2018 · 5 months

  • Assistance Manager Training

    Hotel Barceló Punta Umbría - Torrejón de Ardoz, Spain

    Human Resources
    June 2018 - November 2018 · 6 months

    - Cross training by hotel departments as well as support and collaborate with the position of Guest Experience Manager and Deputy Manager.

  • Events coordinator

    Hotel Madrid Marriott Auditorium - Madrid, Spain

    Event
    March 2018 - June 2018 · 5 months

    - Plan, coordinate and manage events as well as supervise them once they start.

  • Groups & Events Coordinator

    Madrid Marriott Auditorium Hotel & Conference Center - Madrid, Spain

    Event
    February 2018 - June 2018 · 5 months

  • Receptionist

    Hotel Silken Monumental Naranco - Oviedo, Spain

    Reception
    May 2017 - June 2017 · 2 months

  • Recepcionista

    silken hoteles - Oviedo, Spain

    Reception
    January 2017 - June 2017 · 6 months

  • Receptionist

    Parador Nacional San Pedro de Villanueva - Cangas de Onís, Spain

    Reception
    February 2017 - May 2017 · 4 months

  • Réceptionniste

    Paradores de Turismo de España SA - Cangas de Onís, Spain

    Reception
    December 2016 - May 2017 · 6 months

  • Administrative Assistant

    Barcelo Hotel Group - Oviedo, Spain

    Administration
    December 2015 - November 2016 · 1 year

  • Internship Front Office

    Paradores de Turismo de España SA - Gijón, Spain

    Reception
    July 2015 - July 2016 · 1 year and 1 month

  • Entertainer and Spa receptionist

    Resort Villaggio dei Pini, Aurum Hotels - Sardinia, Italy

    Spa
    July 2014 - August 2014 · 2 months

Education

  • Intensive English Course

    Brighton Brighton, UK

  • Erasmus en Business School (University of Chester) Chester, UK

  • Expert in German applied to Hotel Management

    University of Seville; Sevilla

    September 2020 - June 2021

  • Expert in Revenue Management and Hotel Communication 2.0 (CESAE)

    Madrid

    September 2020 - June 2021

  • Models and techniques of quality audit and certification in the tourism sector

    UCM and ICTE

    September 2019 - June 2020

  • Master of Business Administration - MBA

    EAE Business School

    September 2017 - June 2018

    Master of Business Administration - MBA in OSTELEA, School of Tourism & Hospitality

  • MBA Hospitality and Tourism Management

    Ostelea, EAE Business School) Madrid

    September 2017 - June 2018

  • Career in Tourism Business Administration and Management (U. Oviedo)

    Oviedo

    September 2013 - June 2017

  • Tourism Management Degree

    Universidad de Oviedo - Oviedo, Spain

    September 2013 - May 2017

Languages

6 languages

  • Spanish

    Native or fluent

  • English

    Full professional

  • Oromo

    Full professional

  • German

    Full professional

  • French

    Limited working

  • Italian

    Notions

Personal information

Nationalities

  • Spanish

Work Permits

  • European Union

Date of birth

June 13th 1995

Driving License

Yes

Skills

14 skills

  • Consistent achiever
  • Continouos improvement
  • Excellent social skills
  • Good team leader
  • Guest satisfaction
  • High quality standard
  • Managing a team
  • Ms office skills
  • Problemsolving
  • Staff management
  • Strong team work
  • Strong time management
  • Sustainable tourism
  • Team motivation
Connections
Mohamed rayen Saada
I am a good worker at Madrid Marriott Auditorium Hotel & Conference Center
Lucia Solis Rodriguez
Recepcionista at Casa Gracia
Rubén García Pascual
Recepcionista at Paradores de Turismo de España SA
View 10 connections
Following
Derby Hotels Collection Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Marriott International
Other members
Claudia Carolina Solla
San Sebastián, Spain
Aurica Vitan
San Sebastián, Spain
Helena Nogueira
San Sebastián, Spain
Alejandro Diaz de Rojas
Basque Country, Spain
View more
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