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About me
A highly competent, well presented, and efficient resourceful person with some experience of event development and administrative tasks. With a strong customer service orientation and delivery focus and an active commitment to continuous improvement and quality standards. Excellent communication skills and comfortable working in a fast paced, hands-on, growth orientated work environment. Having the ability to develop and maintain a close working relationship with senior managers, which in turn helps me to gain an in depth understanding of employer’s needs, goals and ambitions. Lastly I have a habit of constantly reviewing processes and identifying ways to improve efficiency & service.
Currently looking for a trainee program that offers variety and the opportunity to develop both personally and professionally.
Experience
4 years and 1 month
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Guest experience manager
Barcelo Hotel Group - San Sebastián, Spain
Guest RelationsApril 2019 - April 2020 · 1 year and 1 monthSeguimiento huéspedes VIP Gestión de quejas Apoyo departamentos operativos Sustituir dirección en su ausencia Reputación online y encuestas internas
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Receptionist
Hotel Barceló Nervión - Bilbao, Spain
ReceptionDecember 2019 - March 2020 · 4 months- Check-in and check-out of guest. - Inform about the hotel. - Administrative and computer tasks. - Bill the different consumed services. - Manage complaints and claims. - Report the cultural, gastronomic offer and events in the city.
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Guest service & Front office receptionist
Hotel Petit Palace Arana - Bilbao, Spain
ReceptionNovember 2019 - November 2019 · 1 month -
Guest Experience Manager
Hotel Barceló Costa Vasca - San Sebastián, Spain
Guest RelationsApril 2019 - October 2019 · 7 months- Analysis, monitoring and improvement of hotel satisfaction and quality, - Complaints management. - Welcome, follow-up and farewell to VIP guests. - Control and support to the different operating departments.
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Assistance Manager training
Barcelo hotel group - Punta Umbría, Spain
Human ResourcesJuly 2018 - November 2018 · 5 months -
Assistance Manager Training
Hotel Barceló Punta Umbría - Torrejón de Ardoz, Spain
Human ResourcesJune 2018 - November 2018 · 6 months- Cross training by hotel departments as well as support and collaborate with the position of Guest Experience Manager and Deputy Manager.
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Events coordinator
Hotel Madrid Marriott Auditorium - Madrid, Spain
EventMarch 2018 - June 2018 · 5 months- Plan, coordinate and manage events as well as supervise them once they start.
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Groups & Events Coordinator
Madrid Marriott Auditorium Hotel & Conference Center - Madrid, Spain
EventFebruary 2018 - June 2018 · 5 months -
Receptionist
Hotel Silken Monumental Naranco - Oviedo, Spain
ReceptionMay 2017 - June 2017 · 2 months -
Recepcionista
silken hoteles - Oviedo, Spain
ReceptionJanuary 2017 - June 2017 · 6 months -
Receptionist
Parador Nacional San Pedro de Villanueva - Cangas de Onís, Spain
ReceptionFebruary 2017 - May 2017 · 4 months -
Réceptionniste
Paradores de Turismo de España SA - Cangas de Onís, Spain
ReceptionDecember 2016 - May 2017 · 6 months -
Administrative Assistant
Barcelo Hotel Group - Oviedo, Spain
AdministrationDecember 2015 - November 2016 · 1 year -
Internship Front Office
Paradores de Turismo de España SA - Gijón, Spain
ReceptionJuly 2015 - July 2016 · 1 year and 1 month -
Entertainer and Spa receptionist
Resort Villaggio dei Pini, Aurum Hotels - Sardinia, Italy
SpaJuly 2014 - August 2014 · 2 months
Education
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Intensive English Course
Brighton Brighton, UK
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Erasmus en Business School (University of Chester) Chester, UK
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Expert in German applied to Hotel Management
University of Seville; Sevilla
September 2020 - June 2021 -
Expert in Revenue Management and Hotel Communication 2.0 (CESAE)
Madrid
September 2020 - June 2021 -
Models and techniques of quality audit and certification in the tourism sector
UCM and ICTE
September 2019 - June 2020 -
Master of Business Administration - MBA
EAE Business School
September 2017 - June 2018Master of Business Administration - MBA in OSTELEA, School of Tourism & Hospitality
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MBA Hospitality and Tourism Management
Ostelea, EAE Business School) Madrid
September 2017 - June 2018 -
Career in Tourism Business Administration and Management (U. Oviedo)
Oviedo
September 2013 - June 2017 -
Tourism Management Degree
Universidad de Oviedo - Oviedo, Spain
September 2013 - May 2017
Languages
6 languages
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Spanish
Native or fluent
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English
Full professional
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Oromo
Full professional
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German
Full professional
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French
Limited working
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Italian
Notions
Personal information
Nationalities
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Spanish
Work Permits
-
European Union
Date of birth
June 13th 1995
Driving License
Yes
Skills
14 skills
- Consistent achiever
- Continouos improvement
- Excellent social skills
- Good team leader
- Guest satisfaction
- High quality standard
- Managing a team
- Ms office skills
- Problemsolving
- Staff management
- Strong team work
- Strong time management
- Sustainable tourism
- Team motivation
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