Carolina Dorella

Carolina Dorella

Hotel Operations Assistant (Executive Assistant to Hotel Director) at Crystal Cruises - Crystal Serenity
Lives in Barcelona, Spain
over 6 months ago

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An accomplished hospitality and tourism professional with over 15 years of international experience ranging from 4 and 5-star hotels to cruise ships, a boutique hotel, a cultural exchange program travel agency and also teaching English as a foreign language;

• Recently awarded “Employee of the Year 2017” by M/S Crystal Serenity’s Senior Officers
• Detail-oriented and committed to delivering high quality work and positive results
• Highly experienced in customer service and training new employees
• Well-adapted to working in multicultural environments and with people of various backgrounds

Experience

  • Hotel Operations Assistant (Executive Assistant to Hotel Director)

    Crystal Cruises - Crystal Serenity - Los Angeles, CA, United States

    Administration & General
    January 2014 - May 2018 · 4 years and 5 months

    • Executive Assistant to the Hotel Director • Responsible for conducting administrative work for the ship’s hotel department • Communication link between the ship, the head office in the USA and the crew manning agency in Norway • Awarded “Employee of the Month” for February 2017 followed by “Employee of the Year 2017” among 635 crew members of Crystal Serenity

  • Front Office Staff

    Crystal Cruises - Crystal Serenity - Los Angeles, CA, United States

    Front Office reception
    March 2013 - January 2014 · 12 months

  • Receptionist/Concierge (Summer Seasons 2011 & 2012)

    Hotel Es Vivé - Ibiza, Spain

    Front Office concierge
    May 2011 - October 2012 · 1 year and 6 months

  • Guest Services Officer

    Royal Caribbean International - Liberty of the Seas & Navigator of the Seas - Miami, FL, United States

    Guest Relations
    May 2010 - March 2012 · 1 year and 11 months

    • Cross-training as “Guest Administration Officer” in charge of all clearance formalities for the ship’s arrival and departure for each port • Nominated for “Employee of the Month” of January 2011 among 1360 crew members

  • Receptionist/Night Auditor

    Kings Canyon Resort - Northern Territory, Australia

    Front Office reception
    July 2009 - December 2009 · 6 months

  • Guest Services Agent

    Metro Hotel on Pitt - New South Wales, Australia

    Guest Relations
    February 2009 - July 2009 · 6 months

  • Hospitality Trainee & VIP Tour Guide

    Walt Disney World Resort - Grand Floridian Resort & Spa - Orlando, FL, United States

    Management Trainee
    October 2007 - October 2008 · 1 year and 1 month

    • Trainee at Disney’s Grand Floridian Resort & Spa in the following departments: Front Desk, Concierge, Rooms Control & Reservations and Housekeeping • Disney’s official VIP Tour Guide for families and celebrities throughout the theme parks

  • Guest Services Agent

    Disney Cruise Line - Port Canaveral, FL, United States

    Guest Relations
    April 2007 - September 2007 · 6 months

  • Guest Relations Hostess & VIP Tour Guide

    Walt Disney World - Epcot Theme Park - Orlando, FL, United States

    Guest Relations
    April 2005 - May 2006 · 1 year and 2 months

    • Cultural representative of Brazil at Epcot Theme Park’s Guest Relations department • Disney’s official VIP Tour Guide for families and celebrities throughout the theme parks

  • Intern and then Coordinator of the National Operations Department for High School, Au Pair and Inbound Programs

    World Study Cultural Exchange Programs - Belo Horizonte, Brazil

    Back Office
    January 2003 - February 2005 · 2 years and 2 months

    • Placement of students in international schools as well as host families and follow-up support • Closing new deals with schools and international manning agencies • Responsible for the financial control of the department and payments to suppliers

  • English Teacher

    BRASAS English Course - Belo Horizonte, Brazil

    Other
    March 1999 - February 2005 · 5 years and 12 months

Education

  • Master of Business Administration (MBA) - Strategic Business

    UNA - Centro Universitário de Ciências Gerenciais - Belo Horizonte, Brazil

    February 2004 - April 2005

  • Bachelor’s Degree – Hospitality & Tourism Management

    UNA - Centro Universitário de Ciências Gerenciais - Belo Horizonte, Brazil

    February 1999 - December 2003

    Concluded with Honors – Best grade average of the class of December 2003

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • Italian
    Professional working
    60%

Skills

  • commited to high quality work
  • Detail oriented
  • enjoy training others
  • highly experienced in customer services
  • Highly motivated
  • multicultural workplaces
  • • strong organizational skills
  • Strong work ethics
  • used to fast paced work environment
Following
The Barcelona EDITION
Barcelona, Spain
Hosco
Geneva, Switzerland
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