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The Gulf Hotel Bahrain Convention & Spa - Manama, BahrainFront Office receptionAugust 2018 - Now · 7 months
Anantara Hotels, Resorts & Spa, Maldives - MaldivesFront Office receptionJuly 2016 - November 2017 · 1 year and 5 months
5* Resort • Check-in, check out and upselling • Carry out arrivals and departures according to set procedures • Initiates contact with guests prior to their arrival • Supervising, directing, assisting and ensuring the cleanliness and maintenance of assigned guest villas • Providing highly personalized, efficient and responsive service with attention to details, anticipating guest’s needs • Allocate the villa hosts for the upcoming arrivals • Make booking for the guest request • Deals with guest comments and concerns and inform managers • Update guests’ profile • Update guests’ preference and allergies and communicate with other departments • Answering the phone and assist the guests any time
Team Leader, Hostess
One&Only; Reethi Rah, Maldives - Malé, MaldivesF&B serviceDecember 2012 - October 2015 · 2 years and 11 months
5* Luxury Resort • Looking after & managing hostesses team • Assisting restaurant manager • Welcoming, greeting & escorting the guests, recommending dishes • Recording guests food preferences & allergies • Making reservations, table allocation & answering the phones • Monitoring guests’ table preference • Conducting trainings for all restaurant team as Kerzner International Department trainer • Updating monthly Training Report and restaurant menus • Responsible for weekly duty roster • Table decorations for special events & requests
RomanianNative or fluent100%
RussianNative or fluent100%