Carolina Gisca

Experience

• Lobby Ambassador

  The Gulf Hotel Bahrain Convention & Spa - Manama, Bahrain

  Front Office reception

  August 2018 - Now · 7 months

• Villa host/Concierge

  Anantara Hotels, Resorts & Spa, Maldives - Maldives

  Front Office reception

  July 2016 - November 2017 · 1 year and 5 months

  5* Resort • Check-in, check out and upselling • Carry out arrivals and departures according to set procedures • Initiates contact with guests prior to their arrival • Supervising, directing, assisting and ensuring the cleanliness and maintenance of assigned guest villas • Providing highly personalized, efficient and responsive service with attention to details, anticipating guest’s needs • Allocate the villa hosts for the upcoming arrivals • Make booking for the guest request • Deals with guest comments and concerns and inform managers • Update guests’ profile • Update guests’ preference and allergies and communicate with other departments • Answering the phone and assist the guests any time

  

• Team Leader, Hostess

  One&Only; Reethi Rah, Maldives - Malé, Maldives

  F&B service

  December 2012 - October 2015 · 2 years and 11 months

  5* Luxury Resort • Looking after & managing hostesses team • Assisting restaurant manager • Welcoming, greeting & escorting the guests, recommending dishes • Recording guests food preferences & allergies • Making reservations, table allocation & answering the phones • Monitoring guests’ table preference • Conducting trainings for all restaurant team as Kerzner International Department trainer • Updating monthly Training Report and restaurant menus • Responsible for weekly duty roster • Table decorations for special events & requests