Carolina Rodríguez Do Espirito Santo

Carolina Rodríguez Do Espirito Santo

Operations Assistant at welcomebeds
Lives in London, United Kingdom

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About me

My name is Carolina Rodríguez, I am 25 years old and I finished my career in Tourism and International Hospitality Management.
I have worked for five years in the restoration of different hotels in Mallorca.
I have also done reception practices, in the Marketing and events department in Mallorca and Germany.
I am currently working in London for the Welcomebeds company as an operations assistant. It is a hotel company, activities and transfers.
I would like a change and be able to start working in hotels since it is really what I have always been passionate about.
I am a very hardworking, dynamic and responsible girl, I learn very fast and everything that is to acquire more experience I love.
I came to London three months ago because I need to improve my English.
At work I am currently learning a lot about hotels and tourism, but I cannot practice English, while I go to an academy every day to improve my English level and I am a motivated person to continue learning and working.
 That is why I would like to make a change and start at the reception of a hotel, for example, to practice more the language and to start acquiring more experience in the hotel world. I know it's not easy when you don't have good English but "he who doesn't risk doesn't learn."
I go to an academy every day to improve my English level and I am a motivated person to continue learning and working.

Experience

9 years and 5 months

  • Guest Services Agent

    Park Plaza Westminster Bridge London - London, United Kingdom

    Guest Relations
    February 2020 - Now · 4 years and 2 months

  • Operations Assistant

    welcomebeds - London, United Kingdom

    Room Division Management
    February 2018 - Now · 6 years and 2 months

    -work with the different agency segments, not only online, but also cirtuitos, groups, transfers. -Processing hotel contract data and loading requests. -To maintain and update content of the hotels in the core database of the company -Keeping the on-line computer database, bookings & prices up to date -Dealing with clients’ emergency situations quickly & efficiently. -Book tickets, coaching, guides, visitor attractions, events and ferries as required. -Dealing with flight delays -Processing on-line and telephone bookings, accurately -Updating requests such as rate changes, allotment amendments, special offers and close-outs. -Negotiate with suppliers to obtain availability for bookings -Deal with special requests, complaints, etc. -Assist clients and suppliers on the phone -Check and process all incoming e-mails -Liaising with clients/suppliers/agents/tour operators -Assume and perform other duties and responsibilities required -Ensure service level agreements are met and achieved -Allocate transfers and tours -Check reservations on a daily basics -Keep track of pre-payments and ensure they are processed on time

  • Events Assistant

    Hotel Valparaíso - Palma, Spain

    Event
    January 2018 - April 2018 · 4 months

    INTERNSHIP -Make event budgets for customers. Organize the event and pass the information to the different departments of the hotel. Create advertising for different special events of the hotel

  • Waitress

    Hotel Cap Rocat - Palma, Spain

    F&B service
    March 2017 - October 2017 · 9 months

    -Customer service at table and bar. -Take care of a range of tables. -Preparation of cocktails, cafes, different drinks. -Preparation of mise en place, organization of the entire restaurant room.

  • Waiter

    Mhares Sea Club - Palma, Spain

    F&B service
    May 2014 - October 2016 · 2 years and 6 months

    -Customer service at table and bar. -Take care of a range of tables. -Preparation of cocktails, cafes, different drinks. -Preparation of mise en place, organization of the entire restaurant room.

  • Housekeeping Floor Supervisor

    Hilton Hotels & Resorts - Palma, Spain

    Room Division Management
    March 2016 - June 2016 · 4 months

  • Internship Receptionist

    Le Meridien Grand Hotel - Nuremberg, Germany

    Reception
    November 2015 - March 2016 · 5 months

  • Waiter

    Le Meridien Grand Hotel - Nuremberg, Germany

    F&B service
    October 2015 - March 2016 · 6 months

Education

Languages

4 languages

  • Spanish

    Native or fluent

  • Portuguese

    Native or fluent

  • English

    Limited working

  • German

    Limited working

Personal information

Nationalities

  • Spanish

Date of birth

September 09th 1994

Connections
Carlos Lopez-Orozco
Restaurant Manager at Gran Meliá Palacio de Isora
Vanessa Schaefer
Front office supervisor / Duty Manager at Hampton By Hilton Dubai Airport
Juan Antonio Jaime
Personal de mantenimiento at Selwo Marina
View 12 connections
Following
London Hotel Group
London Hotel Group
London, United Kingdom
Royal Garden Hotel London
Royal Garden Hotel London
London, United Kingdom
St. Pancras Renaissance London Hotel
Other members
Sergio Vega Pascual
London, United Kingdom
Patricia Morgadinho
London, United Kingdom
Riccardo Coffani
London, United Kingdom
Ricardo Pinto Fernandes
London, United Kingdom
Ilyas Wasti
London, United Kingdom
View more
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