Carolina Solano

Carolina Solano

PDR Sales Agent at The Ivy Collection
Lives in London, United Kingdom
over 6 months ago

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Accomplished and performance driven professional with hands-on experience in supporting event management operations, while improving business outcomes and achieving success of event.
Repeated success in planning, executing, marketing, and co-ordinating a variety of large scale and high-profile events and conducting campaigns in compliance with set objectives and established contractual obligations.

Currently I'm a Sales Agent at The Ivy Collection. ​I'm principally engaged with providing excellent customer services, managing warehouse operations, delivering strategic guidance regarding product, identifying and ensuring maximum client satisfaction and retention.

Experience

  • PDR Sales Agent

    The Ivy Collection - London, United Kingdom

    Events
    October 2017 - Now · 1 year and 2 months

    Receive and respond customer complaints/emails within strict deadlines to meet their satisfaction level and ensure repeat business. Streamline parties’ management activities for 10 to 100 guests under developed policies and procedures for profit and revenue optimisation. Build and maintain robust relationships with other Caprice Holdings venues and concierge referrals for commercial development and stability. Selected Contributions: ● Accomplished the best possible revenue along with 75% of covers by implementing new KPI software and suggesting new ways to split workload through team in order to be more efficient. ● Planned, implemented, and led 5 to 21 The Ivy Collection venues to organise 50 restaurants across UK. ● Provided excellent customer service and improved brand values that maximised bookings rate/ratio. ● Upgraded and sustained operational efficiency by establishing and executing new management tools

  • Sales And Service Agent

    The Ivy Collection - London, United Kingdom

    Other
    October 2017 - Now · 1 year and 2 months

    Receive and respond customer complaints/emails within strict deadlines to meet their satisfaction level and ensure repeat business. Streamline parties’ management activities for 10 to 100 guests under developed policies and procedures for profit and revenue optimisation. Build and maintain robust relationships with other Caprice Holdings venues and concierge referrals for commercial development and stability. Selected Contributions: ● Accomplished the best possible revenue along with 75% of covers by implementing new KPI software and suggesting new ways to split workload through team in order to be more efficient. ● Planned, implemented, and led 5 to 21 The Ivy Collection venues to organise 50 restaurants across UK. ● Provided excellent customer service and improved brand values that maximised bookings rate/ratio. ● Upgraded and sustained operational efficiency by establishing and executing new management tools

  • Reservations Agent / Events Assistant

    ETM Group - London, United Kingdom

    Events
    October 2016 - April 2017 · 7 months

    Received and answered telephone calls/email to resolve sale-related enquiries for private dining room and club lounge. Directed up-selling process of products, for restaurants through effective promotions/offers. Negotiated weekly business meetings for service planning and implementation/continual inspection of work systems. Arranged a wide range of events by overseeing registration, providing customer service, and supporting events managers. Filled PDR of provisional hold forms and assigned conditions for payment receipts. Selected Contributions: ●Developed online bookings system and maintained respak system to achieve high-profile business expansion. ● Managed a non-stop pressurise environment by leading, and motivating team/guests. ● Attained and approved guest payments and created bills to meet and exceed key goals of general admin duties.

  • Event Planner

    iamsocialwork - London, United Kingdom

    Events
    July 2016 - October 2016 · 4 months

    ● Delivered exceptional assistance to CEO in planning, executing, and directing event through operational and delivery stage by devising effective process roadmap. ● Developed and employed strategic marketing and PR improvement initiatives for event promotion and success within budgetary constraints, while uncovering and securing potential sponsors and venues. ● Obtained and secured new partnership development opportunities, which improved event outcomes. ● Organised and oversaw seven fundraising events activities in six locations around UK within two week

  • Head Receptionist

    Hakkasan Hanway Place - London, United Kingdom

    Customer Service
    October 2015 - July 2016 · 10 months

    Attended and transferred guest calls to provide detailed descriptions of menu, services, facility features, and hour’s operations. Collaborated with cross-functional teams to perform multiple tasks, comprising greeting visitors, managing processing of special requests/complaints, and identifying and meeting their requirements. Strengthened professional relations with candidate and clients, maintaining a first-class friendly environment. Inspected and corrected upcoming reservations on daily basis. Selected Contributions: ● Provided exertional assistance to floor managers and GM for opening and closing of restaurant and maintenance of reception area in faultless manners. ● Prepared hard block tables on special requests of purchasers and accumulated accurate information to control VIP database for future support

  • Events Assistant

    Sinergia & Events - Barcelona, Spain

    Events
    April 2014 - July 2015 · 1 year and 4 months

    ●Provided extensive support across huge luxury fashion brands for event execution/delivery plans formulation. ●Managed database and weekly event charts to assist stakeholders, volunteers, caterers, and AV equipment hire. ●Conducted effective on-site analysis to maintain smooth workflow in close collaboration with honorary of event

  • Event Hostess

    Fira Barcelona - Barcelona, Spain

    Events
    May 2012 - July 2015 · 3 years and 3 months

    ●Delivered excellent customer service by transferring and picking clients at airport, purchasing wrap items for customers, and addressing and resolving complaints in a professional/diplomatic way. ●Inspected availability of crockery, supervised necessary material of bar, created dishes for kitchen, and served meals: breakfast, lunch, and dinner to attain clientele’s satisfaction. ●Prepared and delivered records for distribution of promotions/offers and established key events by organising space, merchandise, and promotional presentations. ●Realised sales operations for promotion of store and products, increased terraces, and monitored minibar in rooms to streamline day-to-day departmental functions

Education

  • Events Management

    University of Greenwich - Hospitality and Tourism Management - London, United Kingdom

    September 2015 - May 2018

    Dissertation Title: “How Events are branded Globally” 2:2

  • Tourism and Events Management

    Formatic Barn - Barcelona, Spain

    June 2013 - May 2015

    BTEC HNC Distinction

  • A-Levels

    Centre d'estudis Stucom - Barcelona, Spain

    June 2010 - May 2013

  • GCSE

    The German School of Barcelona - Barcelona, Spain

    June 1997 - May 2012

Languages

  • English
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • German
    Professional working
    60%
  • French
    Notions
    20%

Skills

  • Corporate hospitality
  • Cultural tourism
  • E-tourism
  • event managment
  • events revenue
  • Hosting events
  • hotel sales
  • marketing and sales
  • Private events
  • Sales
  • Strategic event planning
  • Telephone sales skills
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