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As a recent graduate from Ecole de Savignac and futur graduate form IAE Savoie Mont-Blanc with a Master 2 in Management and Marketing in Hospitality and Tourism, I am looking for a final year internship in Sales - Marketing department as a coodinator position.
During my previous placements in luxury establishments have enabled me to pursue and reveal a professional and personal commitment showing myself motivated, organised to provide a excellent cutomer’s service. Highly enthusiastic, adaptable and bright individual with an excellent eye for customer service.
I am available form April to August 2016 and for long-term contract
I am available for extra in restaurant and event every week-end
Evian Resort - Évian-les-Bains, FranceCustomer ServiceSeptember 2015 - September 2015
Regulator for shuttles for the event Evian Championship golf at Évian Resort, 5 stars
Mission Consultancy quality
Oceania Hotel Porte de Versailles - Paris, FranceOtherDecember 2014 - January 2015
Mission Consultancy quality for VIP and extra worker at the restaurant, at the Hotel Oceania Porte de Versailles, 4 stars Audit assignment VIP in house Customer relation and service Collaboration with HK department and hotel Directors Customer service (personal files, monitoring)
Pullman Paris Montparnasse - Paris, FranceOtherMarch 2013 - August 2013
Commercial coordinator in the B-Leisure Department at the Pullman Paris Montparnasse, 4 stars 600 customers files handled Co-responsible for coordinating sales-related details before, during and after the event (realized plans, briefed the team and communicated with the different services involved) Customer service (personal files, monitoring)
Ocean Restaurant - United KingdomF&B serviceMarch 2012 - April 2012
Commis at the Ocean Restaurant, one michelin star, 3 rosettes AAA guide restaurant in Jersey Island, England Atlantic Hotel, 4 stars, Le Mont de la Pulente, St Brelade, Jersey, Channel Islands Member of Small Luxury Hotels of the World -Independent Hotel of the Year 2014 by the Caterer, the Cateys best independant hotel of the Year - Food and travel Magazine reward 2015 - Best international hotel 2015 by Conde Nast Johansens (luxury hôtels, Spas, Venues) Buffet and breakfast service Event and banquetions service Mise en place Respect of HACCP rules
Hotel Le Relais Spa - FranceFront Office receptionNovember 2011 - November 2011
Hotel Le Relais Spa Hotel, 5 stars, Roissy Charles de Gaulle Meet/ greet guests in a timely manner Answering any quest queries as quickly as possible/ update them on progress Ensure an efficient reception experience for Guests, including check in/out Demonstrate a high level of customer service at all times Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Follow company brand standards Comply with hotel security, fire regulations and all health and safety legislation
Hotel Escale Oceania - Quimper, FranceFront Office receptionJune 2011 - August 2011
Hotel Escale Oceania, 2 stars, in Quimper Meet/ greet guests in a timely manner Answering any quest queries as quickly as possible/ update them on progress Ensure an efficient reception experience for Guests, including check in/out Demonstrate a high level of customer service at all times Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Follow company brand standards Comply with hotel security, fire regulations and all health and safety legislation
Mister Parfum - Miami, NM, United StatesCustomer ServiceMay 2011 - June 2011
Training Answer phones and respond to customer requests Sell product and place customer orders in computer system Provide customers with product and service information Complete call logs and reports Research billing issues Recommend process improvements
Master degree in Hospitality / Tourism Management and Marketing
IAE Savoie - Mt BlancSeptember 2014 - August 2016
European Bachelor in International Hospitality Management
Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, FranceSeptember 2011 - August 2013
Delivered by Ecole de Savignac and University of Brighton with honor - 3rd year at University of Brighton, United Kingdom, 2014-2013 - 2nd year at Centro Superior de Hosterlería de Galicia, Spain (En: CSHG Hotel Business School), 2013-2012 - 1st year at Ecole Supérieur International de Savignac, France, 2012-2011
BTS International Trade
Lycée le Likes - Quimper, FranceSeptember 2010 - August 2011
FrenchNative or fluent100%
EnglishNative or fluent100%