Caroline Le Flamanc

Caroline Le Flamanc

Regulator at Evian Resort
Lives in Saint-Julien-en-Genevois, France
over 6 months ago

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As a recent graduate from Ecole de Savignac and futur graduate form IAE Savoie Mont-Blanc with a Master 2 in Management and Marketing in Hospitality and Tourism, I am looking for a final year internship in Sales - Marketing department as a coodinator position.
During my previous placements in luxury establishments have enabled me to pursue and reveal a professional and personal commitment showing myself motivated, organised to provide a excellent cutomer’s service. Highly enthusiastic, adaptable and bright individual with an excellent eye for customer service.

I am available form April to August 2016 and for long-term contract

I am available for extra in restaurant and event every week-end

Experience

  • Regulator

    Evian Resort - Évian-les-Bains, France

    Customer Service
    September 2015 - September 2015

    Regulator for shuttles for the event Evian Championship golf at Évian Resort, 5 stars

  • Mission Consultancy quality

    Oceania Hotel Porte de Versailles - Paris, France

    Other
    December 2014 - January 2015

    Mission Consultancy quality for VIP and extra worker at the restaurant, at the Hotel Oceania Porte de Versailles, 4 stars Audit assignment VIP in house Customer relation and service Collaboration with HK department and hotel Directors Customer service (personal files, monitoring)

  • Sales Coordinator

    Pullman Paris Montparnasse - Paris, France

    Other
    March 2013 - August 2013

    Commercial coordinator in the B-Leisure Department at the Pullman Paris Montparnasse, 4 stars 600 customers files handled Co-responsible for coordinating sales-related details before, during and after the event (realized plans, briefed the team and communicated with the different services involved) Customer service (personal files, monitoring)

  • Commis salle

    Ocean Restaurant - United Kingdom

    F&B service
    March 2012 - April 2012

    Commis at the Ocean Restaurant, one michelin star, 3 rosettes AAA guide restaurant in Jersey Island, England Atlantic Hotel, 4 stars, Le Mont de la Pulente, St Brelade, Jersey, Channel Islands Member of Small Luxury Hotels of the World -Independent Hotel of the Year 2014 by the Caterer, the Cateys best independant hotel of the Year - Food and travel Magazine reward 2015 - Best international hotel 2015 by Conde Nast Johansens (luxury hôtels, Spas, Venues) Buffet and breakfast service Event and banquetions service Mise en place Respect of HACCP rules

  • Receptionist

    Hotel Le Relais Spa - France

    Front Office reception
    November 2011 - November 2011

    Hotel Le Relais Spa Hotel, 5 stars, Roissy Charles de Gaulle Meet/ greet guests in a timely manner Answering any quest queries as quickly as possible/ update them on progress Ensure an efficient reception experience for Guests, including check in/out Demonstrate a high level of customer service at all times Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Follow company brand standards Comply with hotel security, fire regulations and all health and safety legislation

  • Receptionist

    Hotel Escale Oceania - Quimper, France

    Front Office reception
    June 2011 - August 2011

    Hotel Escale Oceania, 2 stars, in Quimper Meet/ greet guests in a timely manner Answering any quest queries as quickly as possible/ update them on progress Ensure an efficient reception experience for Guests, including check in/out Demonstrate a high level of customer service at all times Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Follow company brand standards Comply with hotel security, fire regulations and all health and safety legislation

  • Customer service

    Mister Parfum - Miami, NM, United States

    Customer Service
    May 2011 - June 2011

    Training Answer phones and respond to customer requests Sell product and place customer orders in computer system Provide customers with product and service information Complete call logs and reports Research billing issues Recommend process improvements

Education

  • Master degree in Hospitality / Tourism Management and Marketing

    IAE Savoie - Mt Blanc

    September 2014 - August 2016

  • European Bachelor in International Hospitality Management

    Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, France

    September 2011 - August 2013

    Delivered by Ecole de Savignac and University of Brighton with honor - 3rd year at University of Brighton, United Kingdom, 2014-2013 - 2nd year at Centro Superior de Hosterlería de Galicia, Spain (En: CSHG Hotel Business School), 2013-2012 - 1st year at Ecole Supérieur International de Savignac, France, 2012-2011

  • BTS International Trade

    Lycée le Likes - Quimper, France

    September 2010 - August 2011

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
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