Caroline Loly

Caroline Loly

Internship Front Office at Pullman Barcelona Skipper
Lives in Barcelona, Spain
over 6 months ago

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After three years of hotel management, at Vatel International Business School, I’m now seeking for an internship. I am motivated and very energetic. I am resourceful, persevering and with a positive attitude.
I am a Belgian girl living currently in Mauritius. I speak four languages and I am really motivated in each of my tasks to provide.

Experience

  • Internship Front Office

    Pullman Barcelona Skipper - Barcelona, Spain

    Guest Relations
    May 2018 - Now · 8 months

    • Develop close relationships with guests throughout their stay with the aim of gaining their loyalty. • Learning how to write professional Welcome and VIP cards and supervising their distribution to the relevant parties. • Participating in the creation and maintenance of soft benefits for all of our guests such as our Daily Newsletter, Welcome Drink Vouchers and WOW program. • Introduction to Front Office Operations such as Check-in and Check-out procedures. • Promote all amenities, conveniences and programs offered. • Understanding the basic principles of the Accor Loyalty Program (LCAH) and learning to interact with our most distinguished guests. Assist in overseeing and coordinating all their arrivals. • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery. • Full understanding of Lobby Welcomer Responsabilities and learning to master the role (this includes Guest Welcoming and orientation, Concierge Services, and Guest Relations duties which will place them at the forefront of the hotel’s customer service) • Analyze customer feedback and provide strategic direction to continuously improve overall hotel ratings. • Respond to guest needs and anticipate their unstated ones. • Learn to manage and resolve guest complaints.

  • Internship

    Zilwa, Attitude - Grand Gaube, Mauritius

    Guest Relations
    November 2017 - March 2018 · 5 months

    Worked in Guest Experience departement as well as in F&B Administration

  • Internship

    RD Costa Portals - Palma, Spain

    Front Office reception
    April 2017 - August 2017 · 5 months

    Worked in Guest Relation et Reception departements

  • internship

    Pullmann Bruxelles-Midi - Brussels, Belgium

    Front Office reception
    November 2016 - March 2017 · 5 months

    Worked in HouseKeeping and Reception Departements

  • Restaurant Intern

    Dromoland Castle - Cork, Ireland

    F&B service
    October 2016 - October 2016 · 1 month

  • Internship

    Royal Palm Mauritius - Grand Baie, Mauritius

    F&B kitchen
    October 2015 - August 2016 · 11 months

    Worked in all operational departements

Education

  • Degree in Hospitality Management

    Vatel Brussels - Brussels, Belgium

    October 2016 - April 2017

    Marco Polo Program

  • Hospitality Management

    Vatel Mauritius - Quatre Bornes, Mauritius

    October 2015 - May 2018

    Degree in Hospitality Management

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • Dutch
    Limited working
    40%
Connections
Ingrid Ducasse
Spa & Guest Experience Manager at Tamarina Boutique Hotel
Following
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