Caroline Touchet

Caroline Touchet

Concierge at Les Sources de Caudalie
Lives in Bordeaux, France
over 6 months ago

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Currently doing my last year of Master's Degree in General Management & Business Administration, Specialisation : Hotels & Tourism. I am always looking for new opportunies to develop my business skills in tourism.

Experience

  • Concierge

    Les Sources de Caudalie - Bordeaux, France

    Front Office concierge
    October 2018 - Now · 2 months

  • Apprenticeship

    Les Sources de Caudalie - Bordeaux, France

    Front Office concierge
    September 2017 - September 2018 · 1 year and 1 month

    Since May 2018 : Concierge : creation of personalized and unique stays for our guests giving advices and booking private transfers, charming restaurants, visits of Castles, private guide tours, baby sitting, treatments at the Spa Vinotherapie Caudalie, Helicopter’s tour, Cooking classes… Anything to make our guests’ stay unforgettable Guest relation : greeting, check/in, check/out, presentation of the Palace Daily Tasks : dealing with e mails, phone calls, hotel & restaurant’s reservations, cash register Partner relations : highlighting our products and services, sales optimisation, upselling, invoices Complains management : taking care of the guests’ comments, creation of monthly complains’ analysis by service.

  • Training

    Evian Resort - Évian-les-Bains, France

    Reservations
    April 2017 - September 2017 · 6 months

    Reservation Agent for the Hotel Royal (5 stars French Palace), the Hotel Ermitage (4 stars hotel) and the Manoir : - Answering the booking enquiries - Promotion of the Resort's facilities & Up selling - Following up the reservations (deposit paid, options, special requests) - Liaising with the Yield Management Department Planner / Coordinator of the annual Kid's golf tournament "Haribo Kid's Cup" : - Mailing the registrations & confirmation of the stays - Booking the rooms - Listing of the information related to the golf practice - Coordination of the event with the Groups and Conferences Department (function plan) --> Presence on the D Day

Education

  • Master

    IAE La Rochelle - La Rochelle, France

    September 2016 - August 2018

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
Connections
Pauline Monsaint
Industry Relations Executive chez Hosco
Lauriane VERZENI
Assistante commerciale chez Domaine de Fompeyre***
Marine Haguenin
Assistante Talent & Culture chez Sofitel
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