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Currently doing my last year of Master's Degree in General Management & Business Administration, Specialisation : Hotels & Tourism. I am always looking for new opportunies to develop my business skills in tourism.
Les Sources de Caudalie - Bordeaux, FranceFront Office conciergeOctober 2018 - Now · 2 months
Les Sources de Caudalie - Bordeaux, FranceFront Office conciergeSeptember 2017 - September 2018 · 1 year and 1 month
Since May 2018 : Concierge : creation of personalized and unique stays for our guests giving advices and booking private transfers, charming restaurants, visits of Castles, private guide tours, baby sitting, treatments at the Spa Vinotherapie Caudalie, Helicopter’s tour, Cooking classes… Anything to make our guests’ stay unforgettable Guest relation : greeting, check/in, check/out, presentation of the Palace Daily Tasks : dealing with e mails, phone calls, hotel & restaurant’s reservations, cash register Partner relations : highlighting our products and services, sales optimisation, upselling, invoices Complains management : taking care of the guests’ comments, creation of monthly complains’ analysis by service.
Evian Resort - Évian-les-Bains, FranceReservationsApril 2017 - September 2017 · 6 months
Reservation Agent for the Hotel Royal (5 stars French Palace), the Hotel Ermitage (4 stars hotel) and the Manoir : - Answering the booking enquiries - Promotion of the Resort's facilities & Up selling - Following up the reservations (deposit paid, options, special requests) - Liaising with the Yield Management Department Planner / Coordinator of the annual Kid's golf tournament "Haribo Kid's Cup" : - Mailing the registrations & confirmation of the stays - Booking the rooms - Listing of the information related to the golf practice - Coordination of the event with the Groups and Conferences Department (function plan) --> Presence on the D Day
IAE La Rochelle - La Rochelle, FranceSeptember 2016 - August 2018
FrenchNative or fluent100%