Caroline-Jihane Zkar

Caroline-Jihane Zkar

Réservations Agent at Hôtel de Crillon, a Rosewood Hotel
Lives in Paris, France
over 6 months ago

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Hôtelière expérimentée en services clients et techniques de ventes, je recherche un challenge en tant qu'Assistante Revenue Manager. A ce poste je saurais mettre à profit mes différents atouts tels que :
► Une excellente connaissance du marché Parisien et des canaux de ventes
► Un esprit d'analyse rigoureux
► Une implication sans faille motivée par les résultats

N'hésitez pas à me contacter afin que nous puissions faire plus amplement connaissance et échanger sur nos projets.


  • Réservations Agent

    Hôtel de Crillon, a Rosewood Hotel - Paris, France

    Sales & Marketing
    September 2017 - Now · 1 year and 3 months

  • Assistant Front Office Manager - Management Training

    AM RESORTS - Punta Cana, Dominican Republic

    Front Office reception
    May 2016 - June 2017 · 1 year and 2 months

    Breathless Punta Cana 5* resort with 725 rooms, I was a part of the pre-opening and the opening of Now Onyx 5*, 502 room resort as theassistant front office manager.

  • Assistant manager

    Relais Saint Germain - Paris, France

    Administration & General
    November 2015 - May 2016 · 7 months

  • Réceptionniste polyvalente

    Hôtel WO by Elegancia - Hôtel le A by Elegancia - Paris, France

    Front Office reception
    April 2015 - September 2015 · 6 months

    The great team of the Hôtel WO ( 35th best hotel in Paris on Trip Advisor ) showed me how to build a strong relationship with the guest from the check in, in order to discover all their needs and wants and to make sure they are met during their stay.

  • Receptionist

    Hôtel le A **** - Paris, France

    Front Office reception
    March 2015 - November 2015 · 10 months

    The Hôtel le A was bought last year. In addition to my receptionnist tasks, I was in charge of creating new kinds of relationships with our customers ( Business & Leisure ) in order to gain their trust and loyalty. At the Hôtel le A, where all the procedures were new, I developped strong initiative skills which helped me to facilitate and coordinate the team's work.

  • Reservation agent

    Radisson Blu Dokhan's - Paris, France

    April 2014 - October 2014 · 7 months

    At the Radisson Blu Dokhan's in Paris, I was hired to replace the Reservation Manager in charge of Revenue during her maternity leave. I was in charge of the whole reservation part of her position. There, I developped great organization skills and learnt how to prioritize my tasks in order to be able to accomplish them all at the right time.

  • Receptionist

    Hôtel des Batignolles - Paris, France

    Front Office reception
    September 2013 - March 2014 · 7 months

    In this small establishment, in addition to my receptionist tasks, I was in charge of the reservations and of assisting the manager, it made me very versatile.

  • Réceptionist

    Normandy Barrière - Deauville, France

    Front Office reception
    May 2013 - August 2013 · 4 months

    In this prestigious establishment, I developped very strong interpersonal and diplomacy skills to deal with very demanding guests and their expectations.

  • Receptionist

    Suite Novotel - Vélizy-Villacoublay, France

    Front Office reception
    June 2011 - August 2011 · 3 months

    After two internships at the Suite Novotel among the house keeping team and the Receptionnist team, I worked there a summer. I became super versatile dealing with the reservations, the conciergerie and the bar. I also learnt how to understand, embrace and apply a brand policy and culture every day.


  • European Bachelor in Hotel & Tourism Management

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    October 2015 - November 2016

  • BTS Rooms Division Manager

    Lycée d'hôtellerie et tourisme de Saint Quentin en Yvelines - Paris, France

    August 2011 - May 2016

    2 years advanced diploma in hospitality and management skills.

  • Baccalauréat Hôtellerie & Restauration

    Lycée d'hôtellerie et tourisme de Saint Quentin en Yvelines, Saint Quentin en Yvelines - Paris, France

    August 2008 - May 2011


  • French
    Native or fluent
  • English
    Full professional
  • Spanish
    Full professional
  • Portuguese


  • Efficient
  • Excellent teamwork skills
  • Flexible
  • Highly organized
  • Intepersonal skills
  • Multitasking
  • Trilingual
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