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Highly efficient and customer-orientated Manager with extensive experience in hospitality environments. Adept communicator with team leading and development skills. Forward thinking multi-tasker able to analyse situations and costs, and successfully determine profitable outcomes.
Small independent Restaurant Group - Saint-Jean-de-Luz, FranceF&B serviceMay 2016 - Now · 2 years and 10 months
Management of three F&B outlets. - Trained all incoming staff on menu, serving protocol, etc providing a consistent and enjoyable customer dining experience - Maintained nightly credit card batch and cash out ensuring 100% accountability of revenue - Created communication strategies that would increase value and promote demand - Boosted staff performance through effective training and increasing employee morale - Prepared financial information to identify expenses and revenue of operation - Managed restaurant staffing and scheduling, ensuring full coverage in both outlets for 13 hours per day, and 7 days per week
full time carer
Home - Saint-Jean-de-Luz, FranceOtherMay 2015 - May 2016 · 1 year and 1 month
Leave of Absence - Full-time caregiver during family member's illness
4 star Boutique Hotel - Pretoria, South AfricaManagementJanuary 2012 - March 2015 · 3 years and 3 months
Supervised 30 team members through two managers. Managed recruitment and training of staff for the 70 cover brasserie-style restaurant. Controlled profit and loss performance, inventory, and customer service. Set up training programmes for team members in all departments. - Conducted daily pre-shift and weekly departmental meetings to ensure organisational efficiency. - Through training & development and rigorous product and service quality supervision I successfully improved satisfaction rate from 60% satisfied or extremely satisfied to 89% as measured via in-house and online reviews. - Together with the Executive Chef I revitalised the menu with financial viability in mind. - Optimised profits by controlling food and beverage, and labour costs on a daily basis.
Front Office Manager - Assistant General Manager
3 star Independent Hotel - Salies-de-Béarn, FranceFront Office receptionJanuary 2004 - October 2011 · 7 years and 10 months
A four-star, 35 room hotel in the South-West of France, adjacent to the golf and closely associated with the local spa facilities. Led a team of 15 professionals in daily operations of reception, restaurant, and housekeeping. Established schedules, managed performance and provided staff evaluations. - Tasked with sales and marketing, and internal accounting. - Slashed inventory, reduced spoilage, and cut costs through staff reductions after evaluating resource needs.
Teamleader Front Office
Disneyland Hotel - Paris, FranceFront Office receptionJuly 2003 - January 2004 · 7 months
Responsibilities included: Together with colleagues responsible for overseeing 40 staff members. Greeting guests and introducing the amenities available on site.
Brasserie Restaurant - Wassenaar, NetherlandsF&B serviceMay 1995 - July 2002 · 7 years and 3 months
Responsibilities included: Management of reception and serving teams (23 staff), handling all restaurant bookings, greeting and seating guests (in high season up to a 1000 covers a day).
London School of Economics - London, United KingdomNovember 2011 - August 2013
École hôtelière de Lausanne - Lausanne, SwitzerlandJuly 2002 - January 2004
Master of Arts in Archaeology
Universiteit Leiden - Leiden, NetherlandsAugust 1994 - April 2001
DutchNative or fluent100%
EnglishNative or fluent100%
- A good Team player
- F&B management
- Great communicator
- Hotel experience
- Pre-opening a restaurant