Cassandre Blanquart

Cassandre Blanquart

Director of Operations at Hotel Grimaldi **** By HappyCulture at Honotel
Lives in Nice, France

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About me

I have chosen to study in luxury hospitality industry because of passion.
Convinced that customer satisfaction is a level for winning and retaining guests, I definitely think that either guests experience and teams fulfillment must be our daily priorities.

Experience

11 years and 1 month

  • Director of Operations at Hotel Grimaldi **** By HappyCulture

    Honotel - Nice, France

    Room Division Management
    February 2017 - Now · 7 years and 2 months

    The Grimaldi hotel has 47 beautiful rooms, located in the centre of Nice, the clients just need 5 mins to reach the beach. We have recently been renovated (exterior and interior) which was a great experience. I needed to manage the construction at the hotel with the company in charge of, meetings and decisions regarding the construction and so on. I am mostly in charge of: -Human Resources. -Employees satisfaction. -Guests satisfaction. -Recruitment. -RBE, purchasing and bills. -Retailers. -Permanent contracts for the hotel. -General security and conformity. -Accessibility. -Inventory. -E-reputation. -Clients complaints. -Dealing with daily situation. -Making sure the Happy Culture standards are respected -Improving our service thanks to the Luxury Attitude formation we attented.

  • Quality Manager

    Honotel - Nice, France

    Management
    September 2016 - February 2017 · 6 months

  • Floor supervisor

    Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel - Saint-Jean-Cap-Ferrat, France

    Room Division Management
    March 2016 - September 2016 · 7 months

  • Floor Supervisor

    Prince de Galles, a Luxury Collection Hotel, Paris - Paris, France

    Room Division Management
    April 2015 - March 2016 · 1 year

  • Director assistant

    Hôtel Trianon Bucarest - Bucharest, Romania

    Finance & Accounting
    October 2014 - February 2015 · 5 months

  • Event coordinator

    Comtesse du Barry - Bucharest, Romania

    Event
    May 2014 - November 2014 · 7 months

  • Management in Training

    Bvlgari Hotel London - London, United Kingdom

    Management Trainee
    April 2012 - June 2013 · 1 year and 3 months

Education

  • Luxury Attitude

    INSEEC Business School - Paris, France

    June 2017 - October 2017

    Luxury Attitude Academy Program

  • CMH Paris - Centre de Management Hôtelier International - Paris, France

    October 2010 - April 2013

  • Baccaulauréat

    Lycée - Rouen, France

    September 2006 - May 2009

    Baccalauréat Economique et Social. Spécialités Mathématiques, Mention Très bien.

Languages

2 languages

  • French

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • French

Skills

10 skills

  • 5 star hotel service
  • Basic finance
  • Customer satisfaction
  • Guest experience
  • Human Resources
  • Luxury hotel
  • Opera PMS
  • Self-organised
  • Supervising operations
  • - Team spirit and leader
Connections
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Fanny Katsouki
Guest Relations Manager at Hôtel Prince de Galles
Following
Terre Blanche Hotel Spa Golf Resort HRC International
HRC International
Atlanta, GA, United States
hosco Talent Search - A division of hosco
Other members
Laura Parussie
Porto-Vecchio, France
Rayan Dallel
Paris, France
Eva-Nezha YAMANOGLU
Île-de-France, France
Eleonore Sevin
Paris, France
View more
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