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About me
I have chosen to study in luxury hospitality industry because of passion.
Convinced that customer satisfaction is a level for winning and retaining guests, I definitely think that either guests experience and teams fulfillment must be our daily priorities.
Experience
11 years and 1 month
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Director of Operations at Hotel Grimaldi **** By HappyCulture
Honotel - Nice, France
Room Division ManagementFebruary 2017 - Now · 7 years and 2 monthsThe Grimaldi hotel has 47 beautiful rooms, located in the centre of Nice, the clients just need 5 mins to reach the beach. We have recently been renovated (exterior and interior) which was a great experience. I needed to manage the construction at the hotel with the company in charge of, meetings and decisions regarding the construction and so on. I am mostly in charge of: -Human Resources. -Employees satisfaction. -Guests satisfaction. -Recruitment. -RBE, purchasing and bills. -Retailers. -Permanent contracts for the hotel. -General security and conformity. -Accessibility. -Inventory. -E-reputation. -Clients complaints. -Dealing with daily situation. -Making sure the Happy Culture standards are respected -Improving our service thanks to the Luxury Attitude formation we attented.
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Quality Manager
Honotel - Nice, France
ManagementSeptember 2016 - February 2017 · 6 months -
Floor supervisor
Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel - Saint-Jean-Cap-Ferrat, France
Room Division ManagementMarch 2016 - September 2016 · 7 months -
Floor Supervisor
Prince de Galles, a Luxury Collection Hotel, Paris - Paris, France
Room Division ManagementApril 2015 - March 2016 · 1 year -
Director assistant
Hôtel Trianon Bucarest - Bucharest, Romania
Finance & AccountingOctober 2014 - February 2015 · 5 months -
Event coordinator
Comtesse du Barry - Bucharest, Romania
EventMay 2014 - November 2014 · 7 months -
Management in Training
Bvlgari Hotel London - London, United Kingdom
Management TraineeApril 2012 - June 2013 · 1 year and 3 months
Education
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Luxury Attitude
INSEEC Business School - Paris, France
June 2017 - October 2017Luxury Attitude Academy Program
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Baccaulauréat
Lycée - Rouen, France
September 2006 - May 2009Baccalauréat Economique et Social. Spécialités Mathématiques, Mention Très bien.
Languages
2 languages
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French
Native or fluent
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English
Full professional
Personal information
Nationalities
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French
Skills
10 skills
- 5 star hotel service
- Basic finance
- Customer satisfaction
- Guest experience
- Human Resources
- Luxury hotel
- Opera PMS
- Self-organised
- Supervising operations
- - Team spirit and leader
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