Catarina Lourenço

Student from Universidade do Algarve - Hospitality and Tourism Management
Lives in Faro, Portugal
over 6 months ago

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Experience

  • Receptionist

    Lisaltur - Albufeira, Portugal

    Front Office reception
    July 2018 - September 2018 · 3 months

    Several functions were carried out in the area of fear: - Check-in and check-out; - Problem solving: complaints, overbooking, cleaning, maintenance; - Stock control; - Insertion of reservations in the "NewHotel" program both at the last minute and at the counter. In the hotel da Galé and Apartments Regina, of 2 and 3 stars, belonging to the same group in Albufeira, Algarve.

  • Waiter

    JJW Hotels Portugal - Portimão, Portugal

    F&B service
    June 2017 - September 2017 · 4 months

    -Answer and receive customer orders - Serve food / drinks - Making cocktails - Registration of orders - Room Service - Deal with complaints I worked at the restaurants: Grill, Arlechinno, Sagres and St Cotton-Club

  • Waiter

    Lagoa Hotels - Lagoa, Portugal

    F&B service
    August 2016 - September 2016 · 2 months

Education

  • Tourism

    Universidade do Algarve - Hospitality and Tourism Management - Faro, Portugal

    September 2016 - Now

  • Tourism - Erasmus

    Universidad Complutense de Madrid - Hospitality and Tourism Management - Madrid, Spain

    January 2018 - June 2018

Languages

  • Spanish
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Notions
    20%

Skills

  • Good communicator
Following
25hours Hotel Company
Hamburg, Germany
Hilton Frankfurt Airport
Frankfurt, Germany
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