Catarina Whiteman

Catarina Whiteman

Events Coordinator at Museum of London
Lives in Palma, Spain
over 6 months ago

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A highly motivated, confident and organized individual with a keen interest in the hospitality industry. Over four years experience in the hospitality industry through my academic degree and professional career. I have relocated to Palma de Mallorca in July and currently, I am looking for a job in Public Relations or Events Managment area.

Experience

  • Events Coordinator

    Museum of London - London, United Kingdom

    Events
    January 2017 - June 2017

    KEY ACHIEVEMENTS • Event Planning Experience • Team Management Experience and Time – Management • Knowledge of events industry in London KEY RESPONSIBILITIES Tailored events according to the personal tastes and budgets of clients, manage and exceeding expectations Organized events from conception to completion; arranged stage and program schedules; managed on site logistics Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and managed external contractors if applicable Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the organization to further these sales opportunities

  • Corporate Sales Admnistrator

    Museum of London - London, United Kingdom

    Sales & Marketing
    October 2016 - December 2016

    KEY ACHIEVEMENTS • Strong Written and Verbal Communication • Strong Client-Facing Skills • Contributed for venues contracts and upsells, team-oriented KEY RESPONSIBILITIES Track and report costs, sales, and other various event statistics by providing sales projections and results Accountable for obtaining signed contracts and helped complete the sales cycle, particularly proficient in developing, customizing, and winning proposals Perform data entry of venue hire enquiries and consequent follow up with clients, changing the event status at all stages, adding information and relevant documents associated to the venue hire process

  • General Manager Assistant

    Sheraton Fuerteventura Beach, Golf & Spa Resort 5* - Castillo Caleta de Fuste, Spain

    Administration & General
    July 2016 - September 2016

    KEY ACHIEVEMENTS • Starguest Champion – due to being the member of staff with most knowledge at corporate level about SWD • Starwood One Administrator – administrator of the main management platform used by Starwood • Hotel Social Media Champion – management of social media communications KEY RESPONSIBILITIES Starwood liaison officer between Starwood and Sheraton Fuerteventura: liaison and responsible for VIP guests. Human Resources related tasks included looking after new proposals for associates, preparing and signing contracts, organize staff annual leave, register and deal with occupational accidents and sickness leave. To manage all associated documentation for auditory purposes, by filling, copying and keeping a register. Marketing and communication team - I work closely and collaboratively with the commercial team in order to check tour operators’ available information regarding the hotel, brochures, and communications. To attend the health & safety committee in order to evaluate the quality of service and discuss the results of the audits performed at the hotel. Responsible for food & hygiene standards. Apply the corporative collateral, design and standards from the brand Sheraton at the hotel, within new programs and respective updates on old material. Official communications and account management of social media platforms such as Facebook, Twitter, Instagram.

  • Public Relations Assistant

    Sheraton Fuerteventura Beach, Golf & Spa Resort 5* - Castillo Caleta de Fuste, Spain

    F&B service
    April 2015 - June 2016

    KEY ACHIEVEMENTS • SPG Program Champion, responsible for accomplishing Starwood’s goals regarding the number of enrollments • Improvement of the satisfaction rates through the use of Guest Intelligence with Global Review Index tools • To start the process of personalizing check-in and to apply for the GPS program at the hotel KEY RESPONSIBILITIES Supporting Public Relations/Quality Manager and Sub Management, in order to guarantee all requests and expectations from guests were fully met. Event bookings: preparing contracts, proposing menus and decoration, upsell of packages, prepare and deliver event plans and all financial administration associated such as invoices. Everyday desk management: cash exchange, charges, preparation of arrivals and rooms’ registration, check-ins, customer relationship management (updating their preferences on to the database). Enrollment of guests on the SPG Program . Management and update of the official quality management online platform using Reflex and GEI . Answer comments from TripAdvisor and internal quality management online tool at the hotel, the Review Pro. Complaints resolution; establish new procedures and solutions to any pertinent issues.

Education

  • International Business Protocol and Social Etiquette

    Minding Manners - London, United Kingdom

    June 2017 - June 2017

  • Luxury Wedding Planning

    JD Campus London - London, United Kingdom

    January 2017 - May 2017

  • Events Styling and Design

    ICOES Certification - London, United Kingdom

    January 2017 - May 2017

  • Major Events Management

    City University - London, United Kingdom

    October 2016 - January 2017

Languages

  • English
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • French
    Limited working
    40%
  • Italian
    Notions
    20%
  • German
    Notions
    20%

Skills

  • Big events
  • Diplomacy
  • Easily Adaptable
  • Event Manager
  • Event planner
  • Events
  • Event Sales
  • Event service
  • High commited
  • High standards
  • Luxury Sales
  • Mailchimp
  • Microsoft Excel
  • Microsoft Word
  • Opera
  • Organized
  • Protocol
  • publ
  • Public Relations
  • Public Speaker
  • Sales Skills
  • Special events
  • Time managment
Connections
Morris Lorusso
Sr. Industry Team Manager Southern Europe at Hosco
Krisantus Sutrisno
Intern at Four Seasons Hotel
Raji Aljesry
Pre Opening Management Trainee at Four Seasons Hotels and Resorts
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