Caterina Ricco'

Caterina Ricco'

Front Desk Supervisor / Duty Manager at JW Marriott
Lives in Liberia, Costa Rica
over 6 months ago

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I am ambitious and competitive, always seeking to meet and exceed personal and team targets by operating in a fair and ethical way. I enjoy working in groups, consider myself a good team player and am able to pass on and share my enthusiasm with peers. I am a self-motivated person able to follow complex instructions, while still retaining my ideas and initiative.

Experience

  • Front Desk Supervisor / Duty Manager

    JW Marriott - Liberia, Costa Rica

    Front Office reception
    January 2018 - Now · 1 year and 1 month

    -Outstanding customer care, dealing with Elite members requests and ensure customer satisfaction -Maintains a friendly, cheerful and courteous demeanour at all times. -Allocate rooms to expected arrivals after checking guests’ preferences and special requests -Build strong relationships and liaise with all other department's especially housekeeping, reservations etc -Up-seller of the year -Supervise daily shift process ensuring all team members adhere to Marriott’s standards -Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to guests -Assist all departments in servicing the guests during high volume periods -Takes responsibility in the absence of the Front Office and covers night manager duties

  • International Management Training

    JW Marriott Guanacaste Resort & Spa - Liberia, Costa Rica

    Rooms division
    August 2017 - January 2018 · 6 months

    6 months' rotation within all Rooms Division departments including Housekeeping (assistant Executive Housekeeper), Spa, Concierge, Entertainment and Assistant FOM.

  • Front office assistant manager

    BEACHOUSE - Ibiza, Spain

    Front Office reception
    April 2016 - September 2016 · 6 months

  • Front office supervisor

    Housing Ibiza - Ibiza, Spain

    Front Office reception
    February 2015 - March 2016 · 1 year and 2 months

  • Admissions Manager

    EF Education First - London, United Kingdom

    Sales & Marketing
    January 2013 - December 2014 · 1 year and 12 months

  • Student recruiting coordinator

    EF Education First - London, United Kingdom

    Sales & Marketing
    February 2012 - January 2013 · 12 months

Education

  • Master in Hospitality Management

    Hotel-School Sant Pol de Mar [ HSD ] - Catalonia, Spain

    September 2016 - June 2017

  • Bachelor's degree in HRM

    London Metropolitan Business School - Tourism and Travel Management - London, United Kingdom

    September 2011 - June 2014

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
Connections
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
Anish Kumar
Expeditor at Hard rock cafe
Nicolò Valsasina
International HR Recruiter at Alef&Maqroll
Following
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London, United Kingdom
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