Join Hosco and view Caterina's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
I am ambitious and competitive, always seeking to meet and exceed personal and team targets by operating in a fair and ethical way. I enjoy working in groups, consider myself a good team player and am able to pass on and share my enthusiasm with peers. I am a self-motivated person able to follow complex instructions, while still retaining my ideas and initiative.
Front Desk Supervisor / Duty Manager
JW Marriott - Liberia, Costa RicaFront Office receptionJanuary 2018 - Now · 1 year and 1 month
-Outstanding customer care, dealing with Elite members requests and ensure customer satisfaction -Maintains a friendly, cheerful and courteous demeanour at all times. -Allocate rooms to expected arrivals after checking guests’ preferences and special requests -Build strong relationships and liaise with all other department's especially housekeeping, reservations etc -Up-seller of the year -Supervise daily shift process ensuring all team members adhere to Marriott’s standards -Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to guests -Assist all departments in servicing the guests during high volume periods -Takes responsibility in the absence of the Front Office and covers night manager duties
International Management Training
JW Marriott Guanacaste Resort & Spa - Liberia, Costa RicaRooms divisionAugust 2017 - January 2018 · 6 months
6 months' rotation within all Rooms Division departments including Housekeeping (assistant Executive Housekeeper), Spa, Concierge, Entertainment and Assistant FOM.
Front office assistant manager
BEACHOUSE - Ibiza, SpainFront Office receptionApril 2016 - September 2016 · 6 months
Front office supervisor
Housing Ibiza - Ibiza, SpainFront Office receptionFebruary 2015 - March 2016 · 1 year and 2 months
EF Education First - London, United KingdomSales & MarketingJanuary 2013 - December 2014 · 1 year and 12 months
Student recruiting coordinator
EF Education First - London, United KingdomSales & MarketingFebruary 2012 - January 2013 · 12 months
ItalianNative or fluent100%