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Hi my names Cathy, I'm a happy, personable and outgoing person. I have a lot of experience working with people, and really enjoy interactions with guests and giving genuine exceptional guest service. I'm looking for a new challenge within the hospitality Industry.
TUI Destination Services - Paphos, CyprusGuest RelationsMarch 2017 - Now · 1 year and 11 months
Holiday Representative Welcome Presentations, Problem Solving, Excursions – meeting and exceeding sales targets set, Guest Relations/ Customer Service and Complaints Handling, Guest welfare visits, Airport duties, Admin duties. Working in 5& 4 star hotels.
International House - Barcelona, SpainNovember 2012 - December 2012
Cambridge CELTA is a foundation degree level 5 qualification in teaching English as a foreign language.
GNVQ Advanced in Leisure and Tourism
Eastleigh College - Eastleigh, United KingdomSeptember 1995 - June 1997
Vocational qualification in all aspects of Leisure and Tourism, including Hospitality and work experience within a Hotel.
- admininstration skills
- communciation skills
- Complaint Handling
- Customer Service Skills
- Flexibility and adaptability
- Good presentation skills
- Good telephone manner
- Great team player
- Guest Relations
- guest relationship building skills
- Interpersonnel Skills
- Problem Solving Skills
- Sales Skills
- Strong work ethic
- tourist information giving skills
- using initiative skills