Cathie Becker

Cathie Becker

EMEA Customer Service & Logistic Manager at Aristech Surfaces LLC
Lives in Geneva, Switzerland

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About me

COMPÉTENCES


RELATION CLIENTS


MARKETING


LOGISTIQUE


HOTELERIE DE LUXE


ORGANISATION EVENEMENT


COMMUNICATION


TRAVAIL D'ÉQUIPE

Experience

12 years and 3 months

  • EMEA Customer Service & Logistic Manager

    Aristech Surfaces LLC - Geneva, Switzerland

    Customer Service
    January 2019 - Now · 5 years and 3 months

    • Established and maintains relationship with customers while maintaining flawless order execution and world class service. • Taken ownership of customers issues and following problems through to resolution • Generated sales leads, building sustainable relationships, engaged customers and facilitate organic growth. • Developed service procedures, policies and standards • Managed logistics with our warehouse in Europe, inventory status, order status for customer inquiries. • Marketing Support Deployed, including: product management (sinks & bowls, launch of new colours), adhesives, literature logistics, sample management (production, inventory and dispatch, sample service), distributor conference.

  • Responsable Service Clientèle & Logistique

    ARISTECH SURFACES LLC

    Logistics
    January 2019 - Now · 5 years and 3 months

    CONTACT des commandes pour les demandes des clients * Support marketing comprenant: gestion des produits (éviers et bols, lancement de nouvelles couleurs), adhésifs, logistique de la documentation, gestion des échantillons +41 76 566 7202 (production, inventaire et expédition, service d'échantillons), conférence des distributeurs.

  • Responsable Marketing Europe

    ARISTECH SURFACES LLC

    Marketing
    May 2018 - December 2018 · 8 months

    * Campagnes de relations publiques : trouvez des opportunités d'études de cas et Chemin de Saint Maurice, 44 organiser la collecte d'informations, l'édition et la traduction. Mettre en place un plan 1222 Vesenaz - Suisse média avec des agences de presse internationales et superviser le développement d'un visuel publicitaire. * Événement : coordination de salons et d'une conférence annuelle des distributeurs. * Traduire les outils marketing américains en actions locales.

  • Marketing Manager Europe

    Aristech Surfaces LLC - Geneva, Switzerland

    Marketing
    May 2018 - December 2018 · 8 months

    • PR campaigns: find case studies opportunities and organize the information collection, the edition and translation. Set up a media plan with international press agencies. Supervise the development of an ad visual. • Event: coordination of trade shows and of an annual distributor conference. • Web: Set-up an AdWords campaign in several European countries. Accompany the launch of a new global website by insuring that the European market needs are fulfilled. • Newsletters: select, edit and supply a comprehensive content to web masters according to required specifications. Supervise the emailing sending and organize the lead spreading. • Keep track of the fallouts (website traffic, sample enquiries, new contacts). • Translate American marketing tools into local actions.

  • Marketing Executive, Travel Retail Greater Europe & America

    L'Occitane - Geneva, Switzerland

    Marketing
    September 2017 - December 2017 · 4 months

    • Digital Toolboxes: Monthly deployment for activation of our retailers social media • Weekly redaction of marketing newsletters aiming at synthesizing all information needed by the commercial team & sales analysis • Facilitate internal & external approval based on business needs and commercial objectives/ constraints for marketing activities • Give support to the sales team for customer meeting presentation

  • Promotional & Merchandising Expert, Travel Retail Greater Europe

    Procter & Gamble - Geneva, Switzerland

    Travel Tour Operator
    January 2016 - September 2017 · 1 year and 9 months

    Lead organization & preparation management of the team event • Lead & ensure best in class execution of marketing activities (e.g. Promotions, Secondary Placements) : prepare agency brief for promotions, according to the in-store design guidelines & define goods split per door according to sales targets • Managed promotional planning execution, including orders for in-store materials Facilitate internal & external approval based on business needs and commercial objectives/constraints • Lead Budget management to define good split per door according to sales targets • Give support to Field Team for merchandising & point of sale material implementation

  • Trade Marketing Coordinator, Global Customers (SEPHORA, A.S. Watson, Global Flagships)

    Procter & Gamble - Geneva, Switzerland

    Marketing
    September 2012 - December 2015 · 3 years and 4 months

    • Lead external customer meeting and internal team events, 30 events per year (up to 700+ people attending) • Lead international trade marketing strategy and planning for P&G Prestige’s largest global customers • Delivered ongoing support to local key accounts to ensure superior external engagement toolkit (materials, presentation, products, in-store tools, goodie bag) • Acted as an Area Manager for Marionnaud and SEPHORA Central Europe • Lead team budget tracking to ensure completed accuracy in budget management • Managed in-store shopper marketing • Leverage event planning expertise, engage in P&G prestige, business unit, corporate events

  • Guest Relations Manager

    La Réserve Genève Hotel & Spa - Geneva, Switzerland

    Guest Relations
    September 2011 - September 2012 · 1 year and 1 month

    • Oversee and co-ordinate all arrivals and departures of special guests (VIPs, etc…) and delivered excellent hospitality service and experience • Ensure and provide flawless, upscale, professional and high class guest service experiences • Respond to guests needs and anticipate their unstated ones • Lead organization and preparation of the hotel events • Analyze customer feedback and provide strategic direction to continuously improve overall rating • Actively listen and resolve guests complaints • Co-ordinate and manage communication between guests and staff and follow up to ensure complete service recovery

Education

  • Baccalauréat Scientifique

    Lorient, France

  • Bachelor Hospitality, Sales & Marketing

    Paris, France; International Management School, CMH

    September 2008 - June 2011

  • Cours intensif de Chinois (Mandarin)

    Shanghai, China; Jiao Tong University

    September 2005 - June 2008

Languages

2 languages

  • French

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • French

Following
Prime & Co
Prime & Co
Geneva, Switzerland
Black Tap
Black Tap
Zürich, Switzerland
Hôtel Metropole Geneva
Hôtel Metropole Geneva
Geneva, Switzerland
Other members
Simon Salinas
Milan, Italy
Ahmed Kachouti
Annemasse, France
Daria Goryunova
Moscow, Russia
Fábio Alexis
Geneva, Switzerland
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