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About me
I am highly focused on providing exceptional customer service, ensure effective running of day to day rooms operation, providing training to achieve and exceed expectations with guests and colleagues and guide the team to achieve departmental goals.
Experience
17 years and 6 months
-
Assistant Front Office Manager
Sheraton Grand Hotel, Dubai - Dubai, United Arab Emirates
ReceptionJune 2016 - Now · 7 years and 10 months -
VIP/Guest Services Manager
Sheraton Grand Hotel, Dubai - Dubai, United Arab Emirates
Guest RelationsSeptember 2014 - May 2016 · 1 year and 9 months -
Guest Relation Officer
Conrad Macau - Macau
Guest RelationsFebruary 2012 - August 2014 · 2 years and 7 months -
Front Office Shift Leader
Sheraton Grand Doha Resort & Convention Hotel - Doha, Qatar
ReceptionMay 2008 - October 2011 · 3 years and 6 months -
Guest Service Agent
Sheraton Grand Doha Resort & Convention Hotel - Doha, Qatar
Guest RelationsJuly 2006 - April 2008 · 1 year and 10 months
Languages
1 language
-
English
Native or fluent
Personal information
Nationalities
-
Philippine
Skills
14 skills
- Enjoy working with people
- Excellent customerservice
- Excellent guest relation
- Good customer service
- Good decision maker
- Good listening skills
- Good problem-solving
- I enjoy challenges.
- Managing people
- Multicultural customers
- Office manager
- Staff-training
- Strong leadership skills
- Teamleader
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