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I am highly focused on providing exceptional customer service, ensure effective running of day to day rooms operation, providing training to achieve and exceed expectations with guests and colleagues and guide the team to achieve departmental goals.
Assistant Front Office Manager
Sheraton Grand Hotel, Dubai - Dubai, United Arab EmiratesFront Office receptionJune 2016 - Now · 2 years and 6 months
VIP/Guest Services Manager
Sheraton Grand Hotel, Dubai - Dubai, United Arab EmiratesGuest RelationsSeptember 2014 - May 2016 · 1 year and 9 months
Guest Relation Officer
Conrad Macau - MacauFront Office receptionFebruary 2012 - August 2014 · 2 years and 7 months
Front Office Shift Leader
Sheraton Grand Doha Resort & Convention Hotel - Doha, QatarFront Office receptionMay 2008 - October 2011 · 3 years and 6 months
Guest Service Agent
Sheraton Grand Doha Resort & Convention Hotel - Doha, QatarFront Office receptionJuly 2006 - April 2008 · 1 year and 10 months
EnglishNative or fluent100%
- Enjoy working with people
- Excellent customerservice
- Excellent guest relation
- Good customer service
- Good decision maker
- Good listening skills
- Good problem-solving
- I enjoy challenges.
- Managing people
- Multicultural customers
- Office manager
- Strong leadership skills