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Enthusiastic in hospitality industry. Working in Maldives Five star resort currently.
Angsana Velavaru - MaldivesFront Office receptionSeptember 2015 - Now · 3 years and 4 months
Actively engage with the resort guests promoting and up selling of all hotel activities to increase revenues. To monitor Excursion, diving and wedding and make sure to be arranged accordingly. Do all the daily tasks required as resort host, like checking the guests, giving all the orientation, checking out. Communicate with all the outlets related to accommodate guests’ requests. To refer major guest complaints to the Front Office Manager, or the Manager on Duty in his absence, in order to prevent further dissatisfaction on behalf of the guest.
YiXinDa Travel Agency - Shanghai, ChinaSales & MarketingSeptember 2012 - June 2015 · 2 years and 10 months
Clearly explain company’s products and service, proactively recommend the most efficient and logical solutions. Answer clients’ questions and handle clients’ complaints. Maintain excellent client relations by accurate response, positive telephone interaction
Nanchang University - Nanchang, ChinaSeptember 2007 - July 2011
Bachelor in German as major in Nanchang University. Have obtained a Certificate of PGG-4 and the Certificate of CET-6.
MandarinNative or fluent100%
- Good communicator
- Handling complaints
- Upselling skills
Best Associate of the Month
This is specially for the associate who has done excellent job in last one month, and got voted from department and HODS. I have been recognized since the "WOW" service to clients.
This is specially for the staff who has contributed the most revenue in last month, from up-selling excursions, F&B related dining, etc.
Since March 2018 "Monthly Up-sell competition" started, i have won the "Up-selling Champion" 6 times.