Cathy Yang

Cathy Yang

Resort Host/GRO at Angsana Velavaru
Lives in Maldives
over 6 months ago

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Enthusiastic in hospitality industry. Working in Maldives Five star resort currently.

Experience

  • Resort Host/GRO

    Angsana Velavaru - Maldives

    Front Office reception
    September 2015 - Now · 3 years and 4 months

    Actively engage with the resort guests promoting and up selling of all hotel activities to increase revenues. To monitor Excursion, diving and wedding and make sure to be arranged accordingly. Do all the daily tasks required as resort host, like checking the guests, giving all the orientation, checking out. Communicate with all the outlets related to accommodate guests’ requests. To refer major guest complaints to the Front Office Manager, or the Manager on Duty in his absence, in order to prevent further dissatisfaction on behalf of the guest.

  • Travel Consultant

    YiXinDa Travel Agency - Shanghai, China

    Sales & Marketing
    September 2012 - June 2015 · 2 years and 10 months

    Clearly explain company’s products and service, proactively recommend the most efficient and logical solutions. Answer clients’ questions and handle clients’ complaints. Maintain excellent client relations by accurate response, positive telephone interaction

Education

  • Bachelor

    Nanchang University - Nanchang, China

    September 2007 - July 2011

    Bachelor in German as major in Nanchang University. Have obtained a Certificate of PGG-4 and the Certificate of CET-6.

Languages

  • Mandarin
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Limited working
    40%

Skills

  • Good communicator
  • Handling complaints
  • Teamleader
  • Upselling skills

Other

  • Best Associate of the Month

    This is specially for the associate who has done excellent job in last one month, and got voted from department and HODS. I have been recognized since the "WOW" service to clients.

  • Upsell champion

    This is specially for the staff who has contributed the most revenue in last month, from up-selling excursions, F&B related dining, etc.
    Since March 2018 "Monthly Up-sell competition" started, i have won the "Up-selling Champion" 6 times.

Following
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
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Belle Mare, Quatre Cocos, Mauritius
Jumeirah Group
Dubai, United Arab Emirates
Other members
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