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Guest relations Agent
The Ritz Carlton Abu Dhabi,Grand Canal - Abu Dhabi, United Arab EmiratesGuest RelationsOctober 2017 - Now · 1 year and 3 months
Reviewing arrival lists to recognize and welcome guests hence referring VIPs to designated personnel Promoting cooperation with workmates to ensure that all departmental monthly goals are achieved on a timely basis Creating purchase orders and managing departmental budgets Assisting Catering Team in selling hotel products during events and private wedding Training new joiners to meet departmental standard and the company as a whole Performing all guest relations administrative tasks including: o Ordering guest amenities and guest relations supplies using Birchstreet o Forwarding unresolved guests’ issues to the managers in charge for immediate resolution o Ensuring that all VIPs and Elite member are contacted and assisted accordingly Performing check in and check out Enrolling guests to the Ritz Carlton loyalty program Increasing company’s revenue through up-selling Effectively handling VIPs, groups, walk in and arrivals Adjusting charges of the guest and performing assigned cashiering function Run necessary reports on a shift to ensure proactivity and smooth operation
EnglishNative or fluent100%