Cecile Isimbi Dusabe

Guest relations Agent at The Ritz Carlton Abu Dhabi,Grand Canal
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Experience

  • Guest relations Agent

    The Ritz Carlton Abu Dhabi,Grand Canal - Abu Dhabi, United Arab Emirates

    Guest Relations
    October 2017 - Now · 1 year and 3 months

     Reviewing arrival lists to recognize and welcome guests hence referring VIPs to designated personnel  Promoting cooperation with workmates to ensure that all departmental monthly goals are achieved on a timely basis  Creating purchase orders and managing departmental budgets  Assisting Catering Team in selling hotel products during events and private wedding  Training new joiners to meet departmental standard and the company as a whole  Performing all guest relations administrative tasks including: o Ordering guest amenities and guest relations supplies using Birchstreet o Forwarding unresolved guests’ issues to the managers in charge for immediate resolution o Ensuring that all VIPs and Elite member are contacted and assisted accordingly  Performing check in and check out  Enrolling guests to the Ritz Carlton loyalty program  Increasing company’s revenue through up-selling  Effectively handling VIPs, groups, walk in and arrivals  Adjusting charges of the guest and performing assigned cashiering function  Run necessary reports on a shift to ensure proactivity and smooth operation

Languages

  • English
    Native or fluent
    100%
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