Cecilia Aviles

Cecilia Aviles

F&B Intern at The Ritz-Carlton Abama
Lives in Metro Manila, Philippines
over 6 months ago

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I am Cecilia V. Aviles, a Bachelors Degree holder in Tourism Management from Manila, Philippines. I am also a Masters Degree holder in Hospitality Management which I have completed at UCAM Universidad Católica San Antonio de Murcia in Spain recently. I am a career driven and well-motivated individual with previous experience in the Hospitality Industry as a Club Lounge Intern at The Ritz-Carlton, Abama, Santa Cruz de Tenerife, Spain, and Front Desk Agent Intern at the Hilton Richmond Hotel & Spa/Short Pump in Richmond, Virginia, United States.

I have a strong interest in the industry of Hospitality. As I have just recently finished my Masters, I am currently seeking a position in Hospitality in a good and well reputable Hotel Company. I am truly confident that my skills and abilities, along with my work ethics would be beneficial to the company I will work for.

Experience

  • F&B Intern

    The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain

    F&B service
    May 2018 - June 2018 · 2 months

    Verona Restaurant, 20/20 Restaurant, Banquets Food/Drink runner, Greet and welcome guests in a courteous and professional manner using the three steps of service, Check and set up tables according to the brand standards, Run food/drink order to the guests following the proper service etiquette, Knowledge of table and seating numbers, Expediting on the line to make sure the food/drink is delivered to the corresponding table in a timely manner, Responds to guests concerns and/or queries about the restaurant menu. Banquets set up, ensured all decorations were set in accordance to the instructions, Prepare and organize utensils and food to serve during the event, Assist in serving and table clearing, ensure a safe working environment by following all work practices. Perform superb catered service to guests and ensured all needs were met by anticipating guest's needs continually and fulfilled them appropriately.

  • Club Lounge Intern

    The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain

    Rooms division
    April 2018 - September 2018 · 6 months

    Responsible for Club lounge services from; Welcoming Club/VIP guests to the lounge and the club level, Process guest check-ins, Responding to guests’ inquiries regarding the hotel and lounge’s features and services, Efficiently resolve problems or concerns to the satisfaction of all involved parties and using the three steps of service at all times. Prepare buffet areas and ensure that all necessary food and beverage items are presented in an appealing manner, Offer complimentary drinks to guests and ask if they would like additional servings, Stock condiments and ascertain that all these are made available to guests, Perform follow up duties to ensure continuous guest satisfaction and take orders for additional services, Maintaining the cleanliness of the lounge and making sure that all equipment are in good condition, Coordinates with other departments when necessary.

  • Front Desk Intern

    Hilton Richmond Hotel & Spa/Short - Richmond, VA, United States

    Front Office reception
    November 2014 - December 2015 · 1 year and 2 months

    Responsible for overall guest services from; guest registrations and check-outs, room assignments, accommodate special requests whenever possible, using suggestive selling techniques to sell rooms, perform cashier related functions, coordinate with other departments, and report to the Front Office Manager/Supervisor.

Education

  • Masters in Hospitality Management

    Universidad Católica San Antonio de Murcia - Murcia, Spain

    November 2017 - October 2018

  • Bachelor of Science in Tourism Management

    Far Eastern University - Hospitality and Tourism Management - Manila, Philippines

    June 2010 - April 2014

Languages

  • Filipino
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • A team player
  • Cash-handling
  • Customer Service Skils
  • Dynamic
  • Effective Communication
  • Hotel reception
  • Hotel Reservation
  • Knowledgeable in Tourism and Hospitality Industry
  • Knowledge in MS office
  • Multitasking Skills
  • OnQ Hilton PMS
  • PMS OPERA
  • Quick learner
  • Results oriented
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Apostolos Keramidas
Barista at Häagen-Dazs
View 6 connections
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