Join Hosco and view Cecilia's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
I am Cecilia V. Aviles, a Bachelors Degree holder in Tourism Management from Manila, Philippines. I am also a Masters Degree holder in Hospitality Management which I have completed at UCAM Universidad Católica San Antonio de Murcia in Spain recently. I am a career driven and well-motivated individual with previous experience in the Hospitality Industry as a Club Lounge Intern at The Ritz-Carlton, Abama, Santa Cruz de Tenerife, Spain, and Front Desk Agent Intern at the Hilton Richmond Hotel & Spa/Short Pump in Richmond, Virginia, United States.
I have a strong interest in the industry of Hospitality. As I have just recently finished my Masters, I am currently seeking a position in Hospitality in a good and well reputable Hotel Company. I am truly confident that my skills and abilities, along with my work ethics would be beneficial to the company I will work for.
The Ritz-Carlton Abama - Santa Cruz de Tenerife, SpainF&B serviceMay 2018 - June 2018 · 2 months
Verona Restaurant, 20/20 Restaurant, Banquets Food/Drink runner, Greet and welcome guests in a courteous and professional manner using the three steps of service, Check and set up tables according to the brand standards, Run food/drink order to the guests following the proper service etiquette, Knowledge of table and seating numbers, Expediting on the line to make sure the food/drink is delivered to the corresponding table in a timely manner, Responds to guests concerns and/or queries about the restaurant menu. Banquets set up, ensured all decorations were set in accordance to the instructions, Prepare and organize utensils and food to serve during the event, Assist in serving and table clearing, ensure a safe working environment by following all work practices. Perform superb catered service to guests and ensured all needs were met by anticipating guest's needs continually and fulfilled them appropriately.
Club Lounge Intern
The Ritz-Carlton Abama - Santa Cruz de Tenerife, SpainRooms divisionApril 2018 - September 2018 · 6 months
Responsible for Club lounge services from; Welcoming Club/VIP guests to the lounge and the club level, Process guest check-ins, Responding to guests’ inquiries regarding the hotel and lounge’s features and services, Efficiently resolve problems or concerns to the satisfaction of all involved parties and using the three steps of service at all times. Prepare buffet areas and ensure that all necessary food and beverage items are presented in an appealing manner, Offer complimentary drinks to guests and ask if they would like additional servings, Stock condiments and ascertain that all these are made available to guests, Perform follow up duties to ensure continuous guest satisfaction and take orders for additional services, Maintaining the cleanliness of the lounge and making sure that all equipment are in good condition, Coordinates with other departments when necessary.
Front Desk Intern
Hilton Richmond Hotel & Spa/Short - Richmond, VA, United StatesFront Office receptionNovember 2014 - December 2015 · 1 year and 2 months
Responsible for overall guest services from; guest registrations and check-outs, room assignments, accommodate special requests whenever possible, using suggestive selling techniques to sell rooms, perform cashier related functions, coordinate with other departments, and report to the Front Office Manager/Supervisor.
Masters in Hospitality Management
Universidad Católica San Antonio de Murcia - Murcia, SpainNovember 2017 - October 2018
Bachelor of Science in Tourism Management
Far Eastern University - Hospitality and Tourism Management - Manila, PhilippinesJune 2010 - April 2014
FilipinoNative or fluent100%
EnglishNative or fluent100%
- A team player
- Customer Service Skils
- Effective Communication
- Hotel reception
- Hotel Reservation
- Knowledgeable in Tourism and Hospitality Industry
- Knowledge in MS office
- Multitasking Skills
- OnQ Hilton PMS
- PMS OPERA
- Quick learner
- Results oriented