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About me
Front Office Agent with academic background and 1-year trainee in the luxury hospitality.
Ambitious person with the ability to work well in teams and individually, able to multi task in a fast-paced environment and to work well under pressure.
Excellent communication skills and the ability to create empathy towards guests allow to achieve a quality service that goes above and beyond their expectations.
Experience
5 years and 11 months
-
Guest Service Agent
Mandarin Oriental Lago di Como - Blevio, Italy
Guest RelationsApril 2021 - Now · 3 years -
Front Office Intern
Mandarin Oriental, Lago di Como, Como - Cordova, Philippines
ReceptionJune 2020 - November 2020 · 6 months -
Front Office Trainee
Mandarin Oriental Lago di Como - Como, Italy
ReceptionJune 2020 - November 2020 · 6 months -
Front Desk Receptionist
B&B Vistalago; Italian - Lucino, Italy
ReceptionApril 2018 - February 2020 · 1 year and 11 months -
Receptionist
B&B VistaLago - Como, Italy
ReceptionApril 2018 - February 2020 · 1 year and 11 monthshttp://www.bbvistalago.it
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Reservations Internship
Hotel Miramar Barcelona - Barcelona, Spain
ReservationsMay 2019 - September 2019 · 5 monthshttps://hotelmiramarbarcelona.com
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Front Office Intern & Reservation Agent
Hotel; Marc Edward Agency & Spanish - Barcelona, Spain
ReceptionMay 2019 - September 2019 · 5 months -
Travel Agency Promoter
Travel Bugs - Queensland, Australia
ReceptionJanuary 2016 - June 2016 · 6 months
Education
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CHIA
American Hotel & Lodging Educational Institute - Cernobbio, Italy
February 2020 - February 2020 -
Student
IATH - International Academy of Tourism and Hospitality Lake Como - Como, Italy
October 2018 - July 2020 -
International tourism and hospitality management
IATH Academy - International Academy of Tourism and Hospitality, Cernobbio
September 2018 - June 2020 -
Albuquerque Sandia High School, Albuquerque, New Mexico, USA
September 2012 - June 2013 -
Sandia High School, in Albuquerque New Mexico - USA - Como, Italy
August 2012 - June 2013Exchange student through the cultural exchange program of STS.
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Tourism Degree
Istituto Pascoli Paritario - Como, Italy
September 2009 - July 2014 -
High School of Tourism, Istituto Pascoli Paritario, Como
September 2009 - June 2014
Languages
5 languages
-
English
Native or fluent
-
Italian
Native or fluent
-
Spanish
Professional working
-
French
Limited working
-
Portuguese
Notions
Personal information
Nationalities
-
Italian
-
Swiss
Work Permits
-
Switzerland
-
European Union
Date of birth
November 11th 1995
Driving License
Yes
Skills
6 skills
- Ability To Stay Calm Under Pressure
- Adaptable,flexible
- Foreign languages
- Guest Service
- STAMINA TO STAND FOR LONG PERIODS
- written and verbal communications
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