Cecilia Dosi

Cecilia Dosi

Guest Service Agent at Mandarin Oriental Lago di Como
Lives in Blevio, Italy

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About me

Front Office Agent with academic background and 1-year trainee in the luxury hospitality.
Ambitious person with the ability to work well in teams and individually, able to multi task in a fast-paced environment and to work well under pressure.
Excellent communication skills and the ability to create empathy towards guests allow to achieve a quality service that goes above and beyond their expectations.

Experience

5 years and 11 months

  • Guest Service Agent

    Mandarin Oriental Lago di Como - Blevio, Italy

    Guest Relations
    April 2021 - Now · 3 years

  • Front Office Intern

    Mandarin Oriental, Lago di Como, Como - Cordova, Philippines

    Reception
    June 2020 - November 2020 · 6 months

  • Front Office Trainee

    Mandarin Oriental Lago di Como - Como, Italy

    Reception
    June 2020 - November 2020 · 6 months

  • Front Desk Receptionist

    B&B Vistalago; Italian - Lucino, Italy

    Reception
    April 2018 - February 2020 · 1 year and 11 months

  • Receptionist

    B&B VistaLago - Como, Italy

    Reception
    April 2018 - February 2020 · 1 year and 11 months

    http://www.bbvistalago.it

  • Reservations Internship

    Hotel Miramar Barcelona - Barcelona, Spain

    Reservations
    May 2019 - September 2019 · 5 months

    https://hotelmiramarbarcelona.com

  • Front Office Intern & Reservation Agent

    Hotel; Marc Edward Agency & Spanish - Barcelona, Spain

    Reception
    May 2019 - September 2019 · 5 months

  • Travel Agency Promoter

    Travel Bugs - Queensland, Australia

    Reception
    January 2016 - June 2016 · 6 months

Education

  • CHIA

    American Hotel & Lodging Educational Institute - Cernobbio, Italy

    February 2020 - February 2020

  • Student

    IATH - International Academy of Tourism and Hospitality Lake Como - Como, Italy

    October 2018 - July 2020

  • International tourism and hospitality management

    IATH Academy - International Academy of Tourism and Hospitality, Cernobbio

    September 2018 - June 2020

  • Albuquerque Sandia High School, Albuquerque, New Mexico, USA

    September 2012 - June 2013

  • Sandia High School, in Albuquerque New Mexico - USA - Como, Italy

    August 2012 - June 2013

    Exchange student through the cultural exchange program of STS.

  • Tourism Degree

    Istituto Pascoli Paritario - Como, Italy

    September 2009 - July 2014

  • High School of Tourism, Istituto Pascoli Paritario, Como

    September 2009 - June 2014

Languages

5 languages

  • English

    Native or fluent

  • Italian

    Native or fluent

  • Spanish

    Professional working

  • French

    Limited working

  • Portuguese

    Notions

Personal information

Nationalities

  • Italian

  • Swiss

Work Permits

  • Switzerland

  • European Union

Date of birth

November 11th 1995

Driving License

Yes

Skills

6 skills

  • Ability To Stay Calm Under Pressure
  • Adaptable,flexible
  • Foreign languages
  • Guest Service
  • STAMINA TO STAND FOR LONG PERIODS
  • written and verbal communications
Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
Sara Scarano
Management Trainee at Roka
View 11 connections
Following
Armani Hotel Milano Qasr Al Sarab Resort by Anantara
Qasr Al Sarab Resort by Anantara
Abu Dhabi, United Arab Emirates
Hyatt Hotels Dubai
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Other members
View more
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