Cecilia Mboumy

Cecilia Mboumy

Hostess at DUBAI LUXURY YACHTS RENTAL
Lives in United Arab Emirates
over 6 months ago

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Affirming for personal growth and career building where my experience will be further developed and utilized to ensure organizational growth with an unweaving desire to continuously deliver highest standard, I pride myself in a positive and forwards thinking attitude combined with a calm and professional demeanor to deliver accurate results.
SKILLS
• Can communicate fluently in French English and German with basis in German and Turkish language
• Good management skills
• Good organizational skills
• Strong customer service skills
• Ability to be flexible and to multitask
• Possess enthusiastic spirit
• A friendly and an outgoing disposition
• Smart and energetic personality
• Time management
• Proficient in Internet and Microsoft Office Suite, e.g., Outlook, word, Excel hotsoff.
• Account management
• Negotiation and decision-making skills
• Conflicts resolution

Experience

  • Hostess

    DUBAI LUXURY YACHTS RENTAL - United Arab Emirates

    Guest Relations
    July 2018 - Now · 7 months

    • Check customer booking/orders online • Book reservations and coordinate registration of customers physically over phone WhatsApp and email. • Ensuring guests satisfaction while anticipating their needs by some specials requirements as boats decoration according to the nature of the trip. • Manage hand cash and credits card transactions • Actively update the sales system • Inform customers about safety procedures and boating rules. • Maintaining and developing strong, sustainable relationships with key event and travel agencies, clients, as well as corporate and direct clients. • Develop and maintain an extensive customer database. • Being responsible for individual sales target • Assisting the Manager in implementing sales strategies for the company

  • AIRPORT HOSTESS

    DOUALA INTERNATIONAL AIRPORT - Douala, Cameroon

    Guest Relations
    May 2016 - May 2018 · 2 years and 1 month

    Welcome customers and guide them. • Ensure the smooth running of the trip or the stopover of each passenger. • Manage the flow of passengers. • Manage the reception, orientation and information of travelers and customers. • Validate and control the tickets. • Accompany departing passengers to check in, arrive at the baggage mat or stopover for the next flight. • Participate in the transfer from the airport to the customer's place of residence.

  • Guest Service Agent

    AKWA PALACE HOTEL - Douala, Cameroon

    Customer Service
    February 2015 - February 2016 · 1 year and 1 month

    Greet and register guest in a 200+ rooms hotel using a point of sale terminal (POS) and memorizing faces and names to ensure personalized service throughout guest stay  Maintain a 95% customer satisfaction rating over two years a covering categories such as friendliness efficiency helpfulness Balance daily $5000-$10000 at the end of sheet and create reports.  Take and confirm reservations over phone emails and in person and ensuring no reservation overlaps or no hotel over-booking.  Refer and reports customers inquiries and complaints to the appropriate department.  Coordinate with housekeeping to ensure that special requests are handled promptly.

  • Hostess

    PULLMAN HOTEL - Douala, Cameroon

    Customer Service
    February 2014 - February 2015 · 1 year and 1 month

    • Greet and welcome customers as they step into the hotel facility • Ensure book registration of each guest as they arrive • Ensure that customer needs and desires are met • Relate with head chefs, maintenance, transportation, and security managers • Order supplies and coordinate services from outside vendors • Ensure that lobby area is tidy and presentable • Attend to customer complaints • Provide helpful and inviting environment for guests • Coordinate the activities of other hotel workers • Answer questions asked by guests • Ensure maintenance of the hotel facility • Constantly remind servers of guests waiting • Order supplies and coordinate services from outside vendors

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • German
    Professional working
    60%
  • Turkish
    Limited working
    40%

Skills

  • Young professional

Other

  • professional summary

    Affirming for personal growth and career building where my experience will be further developed and utilized to ensure organizational growth with an unweaving desire to continuously deliver highest standard, I pride myself in a positive and forwards thinking attitude combined with a calm and professional demeanor to deliver accurate results.
    SKILLS
    • Can communicate fluently in French English and German with basis in German and Turkish language
    • Good management skills
    • Good organizational skills
    • Strong customer service skills
    • Ability to be flexible and to multitask
    • Possess enthusiastic spirit
    • A friendly and an outgoing disposition
    • Smart and energetic personality
    • Time management
    • Proficient in Internet and Microsoft Office Suite, e.g., Outlook, word, Excel hotsoff.
    • Account management
    • Negotiation and decision-making skills
    • Conflicts resolution

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