Celine Chan

Celine Chan

Director of Business Development – Opening Team at citizenM Taipei Northgate
Lives in Hong Kong

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About me

I am:
Independent and Hard working --Working solo with limited help in International Hotels, Finance Publishing House, Convention Entertainment Centre and conglomerate private sector. I have relied on my own work and research to come up with solutions and strategies used in my personal and organization decisions. I look before I leap

Experience

22 years

  • Regional Director of Commercial Business Development for Grand Lapa Macau and Grand Coloane Resort

    Artyzen Hospitality Group - Hong Kong

    Sales
    November 2015 - October 2018 · 3 years

    • Business Acquisition, develop and implement sales strategies for the Hong Kong and New market segment to ensure room sales are focused to yield maximum per occupied room and to increase room occupancy. • Develop, initiate and identify marketing and promotional opportunities to increase market awareness to establish the Hotel brand locally and internationally. • Revamp the brand. • Design and implementation of the business sales plan and sales strategies. • Monitor the financial performance and relevancy of the hotel brand and work closely with both sales teams to deliver the brand promises and ensure that corporate policies are implemented and adhered to. • Develop departmental SOPs and conduct various sales related training with the team. • Convert leads and pursue new business by targeting potential and competitor accounts and implementing a sales call cycle for the Hong Kong and New markets. • Ensure sales related sales activities support customer satisfaction, retention and new business development goals for the Hong Kong Sales Office. • Monitor and analyse sales results. • Ensure timely response and reaction to changing market needs, adapting accordingly • Ensure accurate and effect communication with both sales teams and the hotel related departments. • Handle complaints to ensure effective and timely resolution according to company policies and procedures. • Confidentiality and discretion are maintained at all times regarding guest information and activities. • Manage and ensure smooth and regular transfer of knowledge and adoption of best practices where applicable in Hong Kong Sales Office.

  • Director of Business Development – Opening Team

    citizenM Taipei Northgate - Hong Kong

    Management
    May 2017 - November 2017 · 7 months

    • Business Acquisition, develop and implement sales strategies for the local corporate, OTA and leisure FIT market to ensure room sales are focused to yield maximum per occupied room and to increase room occupancy. • Develop, initiate and identify marketing and promotional opportunities to increase market awareness to establish the Hotel brand locally and internationally. • Design and implementation of the business sales plan and sales strategies. • Monitor and analyse sales results.

  • Director of Sales, Asian Sales

    Crown Australia - Hong Kong

    Sales
    May 2010 - July 2015 · 5 years and 3 months

    • Business Acquisition, develop and implement sales strategies for the Asian market segment to ensure room sales are focussed to yield maximum per occupied room and to increase room occupancy. • Develop, initiate and identify marketing and promotional opportunities to increase market awareness to establish the Crown Hotel brand internationally. • Implement strategies as per Crown Hotels Sales & Marketing business plan to ensure key account management and business development opportunities are maximised • Convert leads and pursue new business by targeting potential and competitor accounts and implementing a sales call cycle (overseas and domestic) for the Asian markets • Build and maintain effective relationships with local and international tourism, airline and inbound travel operators • Ensure timely response and reaction to changing market needs, adapting accordingly • Act as the initial point of contact for all external and internal stakeholders within the Asian market segment C.V. Of Celine Chan / Mobile No.: 9093-5133 (page 3) • Handle complaints to ensure effective and timely resolution according to company policies and procedures • Maintain current product knowledge of events and facilities of Crown Hotels and the broader Crown complex • Confidentiality and discretion are maintained at all times regarding guest information and activities • Set weekly schedule of sales calls, follow up on leads generated, ensure proposals and contracts are sent, close deals, ensure payment are made • Conduct sales calls, attends trade show if required, arranged product presentations and site inspection

  • Assistant Director of Sales

    Shun Tak Hospitality Services Ltd - Hong Kong

    Sales
    March 2002 - September 2009 · 7 years and 8 months

    • To sell and promote the Group's products in Macau: Macau Tower Entertainment & Convention Centre, Hotel Lisboa, Hotel Sintra, TurboJet and Shun Tak Travel Services Ltd • To contact MNCs, SMEs, PCOs, Exhibition organizers within the industries allocated focusing on generating MICE business to Macau for the group’s products • To generate MICE business, i.e. Conferences, Meetings, Exhibitions, Trainings, Incentive Groups to Macau • Set weekly schedule of sales calls, follow up on leads generated, ensure proposals and contracts are sent, close deals, ensure payment are made • Conduct sales calls, attends trade show if required, arranged product presentations and site inspection. • Probe for corporate client needs, like rooms, ground transportation, city tour, food & beverage requirements and degree of flexibility in each of these areas. • Arranging functions for Incentive and Corporate meeting groups from Hong Kong and Overseas • Organising Special Events (e.g. Hello Kitty Parade, Food Fair, Summer Concert etc) • Liaising with the outside contractors for the set up of the events • Selling Banqueting Functions • Selling Group / FITs tickets for the Tower from Travel Agencies and Corporate Companies • Promoting AJ Hackett adventure activities to the public • On the Job Training • Complying & maintaining data base • Handling complaints • Managing staff , projects and budgets

  • Conference and Events Manager

    FinanceAsia Limited - Hong Kong

    Event
    July 2000 - October 2001 · 1 year and 4 months

    • Organising Events and Conferences in Hong Kong and Asia Pacific • Speakers acquisition • Securing Sponsorships • Co-coordinating Delegates and Brochures • Liaising with the outside contractors for the set up of the events • Arranging Hotel Accommodation for overseas delegates • Complying and maintain data base • Liaising with the media for press conferences

  • Banquet Sales Manager

    Holiday Inn Golden Mile Hong Kong - Hong Kong

    Event
    September 1995 - July 2000 · 4 years and 11 months

    • Daily meetings with all outlet Managers and Directors • Forecasting reports, Budgeting reports, Sales reports • Liaising with the outside contractors for the set up of the events • On the Job Training • Organising Special Events (e.g. Oktoberfest, Rugby Sevens) • Selling Banqueting Functions • Complying & maintaining data base • Cold calling for new clients • Handling complaints • Scheduling Roster • In the absence of Catering Manager, I am fully responsible for the running of the department

Education

  • Master of Business Administration in Service Excellence

    Prifysgol Cymru, University of Wales (UK) - Hong Kong

    February 2009 - December 2013

Languages

5 languages

  • Cantonese

    Native or fluent

  • English

    Full professional

  • Mandarin

    Full professional

  • Korean

    Notions

  • Japanese

    Notions

Skills

7 skills

  • ACT2000
  • Beewizard
  • cc breeze
  • Delphi
  • Microsoft Office
  • Salesforce
  • Use opera

Additional Information

1 information shared

Following
Capella Hotels and Resorts W Singapore Sentosa Cove Hotel The Lo & Behold Group
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