CERNAN SASUTONA

CERNAN SASUTONA

Telephone Operator at Sundus Rotana
Lives in Muscat, Oman
over 6 months ago

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When I’m not working, I like to spend time searching for beautiful places in the world to be visited, reading books about understanding human behaviors and animal behaviors. I always enjoy talking with who I meet. I feel that communication is one of the most important aspects of my professional life as well. When talking with people, being able to guide the conversation in a particular direction is one of the ways I’ve been successful in different situations at the office.

Experience

  • Telephone Operator

    Sundus Rotana - Muscat, Oman

    Back Office
    November 2018 - Now · 3 months

    Receiving calls and transferring calls Accommodates all customers’ requests politely and promptly Updates customers record and feedback Use opera system for confirming of booking, room number, guest name etc. (I'm under galaxy company who is currently working in Sundus Rotana as casual telephone operator) Skybayan workflow,payroll and attendance

  • Waiter

    Mars - Muscat, Oman

    Back Office
    August 2018 - October 2018 · 3 months

  • Waiter

    Pangkor Laut Resort - Lumut, Malaysia

    F&B service
    July 2014 - July 2017 · 3 years and 1 month

    Duties and Responsibilities: • Table set-up • Hosting and Cashiering • Order taker • Food and beverages runner and up seller • Mock tails, coffee, juices and smoothies’ maker • Serve as a salad chef during lunch time • Handling private dinner • Create restaurant reports such as guest feedback, food and beverage sales • Linen and cutleries inventory in-charge person

Education

  • Bachelor of Science In Hotel and Restaurant Management

    Mariners' Polytechnic Colleges - Bicol, Philippines

    June 2009 - April 2013

    My course focuses in Front office, Baking, Commercial cooking, Housekeeping, Food and beverage, accounting, English literacy and thesis making.

Languages

  • English
    Full professional
    80%
  • Malay
    Limited working
    40%

Skills

  • Communication, Service and Computer Literacy

Other

  • Reference certificates

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