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I am an enthusiastic MBA graduate, seeking a challenging opportunity in the marketing field. I would like to gain more knowledge and skills that I can apply in the different field of expertise. I am a creative, open-minded, easily adaptable person who can work well even under pressure. With these qualities and my previous experiences, I wish to bring in new insights into the company.
F&B Service Intern
Novotel - Zürich, SwitzerlandF&B serviceMay 2018 - October 2018 · 6 months
Take orders and send them to kitchen staff through the POS system Ensure quality service in the dining room and serve meals Use sales techniques to retain customers and upsell Apply health regulations relating to cleanliness Great listening and speaking skills for creating a great dining experience for customers
Hotel Steffani - Saint Moritz, SwitzerlandFront Office receptionApril 2017 - September 2017 · 6 months
Check-ins and check-outs guest Attend any guest calls and ensure compliance with all rules. Daily closing for the revenue in F&B and Rooms Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests
Customer Service Representative
Groupon - Chennai, IndiaCustomer ServiceAugust 2014 - April 2015 · 9 months
Advertising the deals and the companies Generating sales leads that develop into new customers Identifying and assessing customers’ needs to achieve satisfaction Merchant Support Build sustainable relationships with companies and trust with customers accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
MBA in Hospitality Management
City University Seattle - Lucerne, SwitzerlandOctober 2016 - April 2018
Specialization in Applied Marketing
B.Sc in Visual Communication
Sathyabama University - Chennai, IndiaMay 2011 - August 2014
Specialization in Advertising and Marketing
EnglishNative or fluent100%