Chandan Das

Chandan Das

F&B Service Intern at Novotel
Lives in Guwahati, India
over 6 months ago

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I am an enthusiastic MBA graduate, seeking a challenging opportunity in the marketing field. I would like to gain more knowledge and skills that I can apply in the different field of expertise. I am a creative, open-minded, easily adaptable person who can work well even under pressure. With these qualities and my previous experiences, I wish to bring in new insights into the company.

Experience

  • F&B Service Intern

    Novotel - Zürich, Switzerland

    F&B service
    May 2018 - October 2018 · 6 months

     Take orders and send them to kitchen staff through the POS system  Ensure quality service in the dining room and serve meals  Use sales techniques to retain customers and upsell  Apply health regulations relating to cleanliness  Great listening and speaking skills for creating a great dining experience for customers

  • Night Audit

    Hotel Steffani - Saint Moritz, Switzerland

    Front Office reception
    April 2017 - September 2017 · 6 months

     Check-ins and check-outs guest  Attend any guest calls and ensure compliance with all rules.  Daily closing for the revenue in F&B and Rooms  Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests

  • Customer Service Representative

    Groupon - Chennai, India

    Customer Service
    August 2014 - April 2015 · 9 months

     Advertising the deals and the companies  Generating sales leads that develop into new customers  Identifying and assessing customers’ needs to achieve satisfaction  Merchant Support  Build sustainable relationships with companies and trust with customers accounts through open and interactive communication  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Education

  • MBA in Hospitality Management

    City University Seattle - Lucerne, Switzerland

    October 2016 - April 2018

    Specialization in Applied Marketing

  • B.Sc in Visual Communication

    Sathyabama University - Chennai, India

    May 2011 - August 2014

    Specialization in Advertising and Marketing

Languages

  • English
    Native or fluent
    100%
  • German
    Limited working
    40%
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