Chara Roberts

Chara Roberts

Resort Culinary Concierge at Jumeirah Group / Jumeirah Hotels & Resorts
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a dynamic hospitality professional, with pre-opening experience presently employed as the Culinary Concierge for the Madinat Jumeirah Resort. Through effective communication, personalized service and collaboration I ensure my guests enjoy dining experiences that are safe, seamless and exceed their expectations. I am a unique and tailor made amenity, managing guests with the quirkiest to the most common needs. I am skilled in multi-tasking while not sacrificing the guest experience. Service is my passion and hospitality is truly my culture. It is my goal to continue to evolve as an international hotelier, developing my skills and exposing myself to growing markets and luxury brands.

Experience

  • Resort Culinary Concierge

    Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab Emirates

    F&B kitchen
    October 2016 - Now · 2 years and 3 months

    • Opened the Jumeirah Al Naseem Hotel apart of the pre-opening team. • Pilot Culinary Concierge for 4 hotels. Established standards and operating procedures. Organized key marketing initiatives to promote my role via brand website, internal intranet, social media and hospitality publications both local and international. • Establishes and maintains proficient communication regarding F&B requirements and preferences for notable guests and guests with special dietary needs. • Communicates and up-sells the F&B themes, promotions and services of 45+ restaurants in 5 hotels. • Drive, monitor and respond to guest feedback and surveys and action improvements. Resolves all grievances professionally and timely. • Updates the Food & Beverage profile notes in Opera. • Drives the application and monitoring of all HACCP and food safety standards. • Executes Allergen and Food Intolerance training for 1,000+ food handlers. • Facilitates team coaching, development and appraisals for 25+ colleagues. • Assisted with the planning and launching of resort’s wellness program and functions as concierge manager for participating guests.

  • Guest Activities Manager

    One&Only; Ocean Club - Nassau, The Bahamas

    Rooms division
    March 2013 - September 2016 · 3 years and 8 months

     Head of Department. Managed the day-to-day operations for the KidsOnly Club including maintenance of the facilities and the execution of a 14-day cycle schedule.  Designed innovative and successful concepts and led key marketing initiatives to drive guest participation.  Generated, coordinated and executed revenue generating ideas including banquets, socials and themed carnivals for the hotel.  Successfully drove the achievement of departmental goals.  Recruited, trained, coached and evaluated a team of 3 full time and 10 temporary camp counselors.  Designed and managed the production of hotel holiday activity brochure and other key F&B marketing promotional material.  Managed and executed strategic Employee Relation and Recognition program.

Education

  • Hospitality Management

    eCornell | Online Learning by Cornell University

    September 2015 - January 2017

    Courses included Financial Management, Hospitality Marketing, and Leading Customer Focused Teams.

Languages

  • English
    Native or fluent
    100%

Skills

  • Baking/pastry
  • Budgeting/P&L
  • Coaching & Mentoring
  • Customer-service
  • Event Management
  • Guest Services
  • Luxury Hospitality
  • Project Managenet
  • Recruitment & Selection
  • Team Leadership
  • Trainer
  • VIP Guests
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