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Over 20 years of international experience in managing guest orientated 4 and 5* Hotels, developing revenue and translating business priorities into property Human Resources strategies and actions.
Strong host with high interpersonal skills and talent for coaching and mentoring.
Records of success stories in maximising revenue and profitability, improving quality and developing customer satisfaction trough employee’s motivation and training.
Strong Food & Beverage background including 2 & 3*Michelin restaurants experience as well as high profile banqueting activities. Ability to create value through inventive approaches.
Hotel Managing Director
Hotel Links - Paris, FranceManagementDecember 2008 - Now · 9 years and 12 months
2017-2018 Managing Director Hotel Ermitage de l’Oasis Mission of re branding the Ermitage de l’Oasis and turning the hotel into a profitable organisation. Increasing Hotel REVPAR by 16% in 2017 and rooms revenue by 25% by implementing new sales strategies. Setting up high standards and achieving customer satisfaction results over 90% allowing the hotel to be N°1 position locally on Trip advisor and OTAs benchmarks. 2008-2016 Accompany independent hotels to develop their performance and profitability. Implement training and motivation strategies dedicated for guest-oriented luxury hotels and restaurants using the latest training techniques to exceed customer's expectations and increase sales. Developing and implementing training programs specially designed for luxury hotels and restaurants. I have founded the only training company that can guaranty results on sales training and allow hotels to finance up to 50% of training cost in barter exchange against hotel rooms (www.luxury-links.com). International Missions • Training and coaching mission (4 month) at La Mamounia (Marrakech) • Training and coaching mission at Fusion Maia Spa resort (Da Nang; Vietnam) • Pre-opening mission (18 month) for Mandarin Oriental Marrakech Assisting General Manager for hotel pre-opening: setting up and follow through operational pre-opening critical paths for all departments. Setting up the training department adaptating the Mandarin Oriental Learning and development process with local culture. Founder of “Qualitelis” in 2009, France's leader in Customer Satisfaction for the hospitality industry with 3.000 clients. Developed and implement guest relation and e-reputation process for luxury hotels working with luxury hotel groups such as Relais & Chateaux, Châteaux &Hotel Collection and brands such as Guerlain and Cinq Mondes.
Lenôtre - Paris, FranceManagementJune 2007 - November 2008 · 1 year and 6 months
1300 employees, 120 million euros revenue. Member of the executive committee, I report to the general manager of the group. In charge of Food and Beverage representing a team of 800 employees, directly in charge of running the restaurants (Le Pré Catelan: a 3 michelin star restaurant and 16 function rooms, 10 million euros revenue and Le Pavillon Elysée restaurant, boutique and cooking school, 5million euros revenue). I organise and supervise large outside catering events such as Le Bourget air show (40.000 covers and 3 Million euros revenue in only 10 days). I am also in charge of the Internet strategy for the group. I have successfully created and launched an e-boutique for Lenôtre (www.boutiquelenotre.com) as well as on-line sales and marketing tools for the group.
Exclusive Hotels - Paris, FranceManagementJune 2005 - June 2007 · 2 years and 1 month
Exclusive-Hotels is an independent 3* to 5* hotels group. In less than 2 years the number of hotels went from 175 hotels in France to 250. A new “Exclusive Luxury Hotels” brand was created for 4*L and 5* hotels. The year 2005 was a record for the group in terms of number of room nights booked for the hotels (20% over previous year), in terms of revenue (23% over previous year) with a GOP margin representing 24% of the revenue. It was also a historical record in terms of number of hotels joining the company in France and throughout Europe.
Hotel Balzac and Hotel De Vigny - Paris, FranceManagementJune 2002 - June 2005 · 3 years and 1 month
The Hotel Balzac has 70 rooms and is affiliated to Exclusive hotels. The hotel hosts a restaurant managed by Pierre Gagnaire. During that time, I was also General Manager of the Hotel De Vigny (same owner than the Balzac) The Hotel de Vigny has 37 rooms and was affiliated to Relais&Ch;âteaux, the hotel also has a restaurant and bar. The two hotels are 4*L and have a yearly revenue of 10 million euros.
Assistant General Manager
Hotel Martinez - Cannes, FranceManagementMarch 2000 - April 2002 · 2 years and 2 months
The Martinez is a 420 room hotel with 3 restaurants, 2 bars and one of the largest banqueting and conference facilities in the South of France During this time, the hotel’s revenue increased from 34,3 to 41,2 million Euros and the gross operating profit from 11,8 to 16,1 million Euros. The Martinez is affiliated to Concorde hotels and member of “ The Leading Hotels of the World”.
The Lanesborough - London, United KingdomF&B otherJanuary 1998 - March 2000 · 2 years and 3 months
The Lanesborough (part of St Regis hotel group) is a 100 room hotel and had the highest average room rate and REV PAR in London, 120 employees in Food and Beverage for £5,8 million F&B revenue. The Lanesborough is a ST Regis hotel and member of “ The Leading Hotels of the World”.
Head of departmant poisitions
Inter-Continental - London, United KingdomF&B serviceFebruary 1991 - January 1998 · 6 years and 12 months
Restaurant, Banqueting and Assitant F&B positions in Paris, London and Abu Dhabi with Inter Continental group
EnglishNative or fluent100%