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I pride myself on outstanding account management, consulting and customer service talents. I’ve received top achievements for my work performance from leadership committee and exceeded their expectations as well as the clients. I focus on building relationships, analyzing data, and executing strategies to ensure positive success for the consumer, the client and the company.
Booking.com - New York, NY, United StatesOtherSeptember 2016 - September 2018 · 2 years and 1 month
I was responsible for managing a portfolio of 145 hotels located in one of the most aggressive markets in the whole world: New York City. I engaged with my partners to identify new trends and come up with creative business models and strategies that boost their revenues and simultaneously offer the most competitive fees to the consumers. In return for successes, I build the trust, grow the relationship and become the go-to person for online travel accommodations versus partners reaching out to the competitors.
Booking.com - New York, NY, United StatesOtherSeptember 2015 - October 2016 · 1 year and 2 months
I worked closely with account managers to review the performance of the partners to ensure their growth year over year. I specialized in pricing models to ensure Booking.com held its best value guarantee for consumers. Outbound calling resulted in new partners in Booking.com platform with a 90% success rate. I continued to exceed all targets set by the leadership team and received outstanding recommendations.
Assistant Front Office Manager
Andaz Wall Street - New York, NY, United StatesFront Office receptionNovember 2014 - August 2015 · 10 months
I assisted the operations manager of the front office to attest successful arrival and departure experience through proper planning, open communication, organization and careful execution. I worked closely with the sales and catering team to accommodate multiple large VIP groups. I assisted in the development of staff through open door communication, ongoing training and multiple incentive programs. I managed scheduling and payroll for a team of 40 associates.
Assistant Executive Housekeeper
Andaz Wall Street - New York, NY, United StatesHousekeepingOctober 2012 - October 2014 · 2 years and 1 month
I managed daily activities that included appropriate cleaning of all hotel rooms, concourses, seating areas, washrooms, restaurants, suites, and all public areas. I planned, organized, trained and directed team members to ensure the highest degree of guest satisfaction.
Rochester Institute of Technology - Hospitality and Tourism Management - Rochester, NY, United StatesOctober 2006 - November 2008
Bachelor of Science Degree in Hospitality and Service Management
- MS Office, Google, Tableau, Opera, Reserve